4 Messages

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110 Points

Saturday, May 9th, 2026

Solved

Account authority as the paying consumer

Hi Community,I am having a little bit of a tough time understanding some of the IMDbPro choices that override mine as the paying consumer of my profile. IMDbPro is a premium cost and with that you get access to all the bts information and tools - wonderful.I had noticed this past week that my data had changed, 9 credits added, and my star rating went from 167K to 1.3M. When I took a look at what had happened, I noticed that the credits I have under a different name (not that different) had been folded in with my "career" credits. I say this as the ones that have been merged in are projects I did for free to help friends out with their short films - mostly at the student level.My government name is the one I use for my professional career in the Film and TV industry. I never wanted the two to be mixed. They are entirely different departments, on entirely different scales, and I wanted to own that choice to keep them separated by name.Alas, they got merged, and according to the IMDb customer service team, I can't do anything about this besides cancelling (doesn't remove my name from being on there) or continuing paying for a service where my options are limited and overpowered without consultation.I wouldn't mind so much if there were an email about this happening beforehand. I do feel like I should be able to differentiate between school work and career credits.Maybe it's just me. Is everyone fine, on average, paying $200 per year for something you don't have autonomy over?

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Employee

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4.1K Messages

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41.4K Points

5 hours ago

Hello JadeRambaut

Our aim is to be the most complete and reliable source of movie, TV, and entertainment information on the web. In order to continue offering our users an accurate and trustworthy service. Keep on mind that trying to remove or correct valid and old credits is not allowed, which means the merge was correct and the credits belong to your page.

Based on what is established, it is a breach of our policies to have two separate name pages for the same person, what you can do as a IMDb Pro member is to hide the name that you do not want to display as primary, you can find detailed instructions and help in our Help Articles.

 

4 Messages

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110 Points

@Fran​ hi Fran… I know, I’ve been sent this copy and paste a few times now the unwavering dedication to student films is unparalleled.

It’s just tricky to understand how the premium is so high, but the authority is so low with absolutely no warning prior to something like a merge happening. It’s not flagged or discussed with the paying consumer.

But thank you for the further advice for “hiding” a name. That is very useful. 

Maybe it would be good for the owner of the profile to be able to categorise their credits themselves. So nothing would be removed but it could be organised better by whomevers name is on the profile rather than lumping everything together.

I don’t know, I feel like you’ve just come along and ruined my profile after years of it being neat and tidy.