All User Ratings for My Short Film Have Disappeared

Dear Fran, Thank you for your quick response. Here is the link to the title: https://www.imdb.com/title/tt7534372/?ref_=nv_sr_srsg_4_tt_8_nm_0_in_0_q_leader%25202018 I have received an information from IMDB that there is no record in the system of any ratings for this title. This is impossible – the film is 7 years old, has been to many festivals, got lot of reviews, nominations and awards and while it may not have thousands of ratings, it had quite a few, and its average rating was above 7. Just recently, when I was updating the producer bio, this rating was still there. Now, it shows as "coming soon," but the premiere happened a long time ago. I kindly ask for your help in finding out what happened.

@katiapriwieziencew- I've forwarded this information to the appropriate team for further investigation (Ref Ticket #V1740524982). We'll reply once we receive further information. Cheers!

@katiapriwieziencew- Hi, Can you tells us when was it that you noticed that the ratings were gone or when was the last time you saw them on the title? Cheers!

Hey Maya, about a month ago, the ratings were available. I tried to add my rating (a week ago something like that) when I noticed they were gone, but it didn’t go through. I then contacted you and logged back into the ratings section, but they were still gone, including mine. However, it showed on my profile that I had added a rating. So, this is an activity I performed recently after the ratings disappeared, and the message "coming soon" appeared. In the past few weeks, I’ve been a victim of cyberattacks and trolling from my former colleagues. As a result, I’m not sure if they might have had some way to harm me in this process.

@katiapriwieziencew- Thank you for this information! I have added this to the open ticket. Our team is still working to investigate and resolve this issue. We'll update once we receive further information.