Alternate Title help needed

13 days ago I submitted a HELP request for an Alternate Title submission that I am unable to make on my own.  The correct attribute is not available in the dropdown box:

https://contribute.imdb.com/updates/update?load=260226-133312-117200

I have recevied no reply, and the change has not been processed.  I had expected a day or two at most, but almost two weeks seems longer than one should expect to wait for a helpdesk response.

Looking for an update.  Thanks.