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42 Messages

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602 Points

Saturday, November 30th, 2024 9:40 PM

Solved

Cast Credits Removed and Re-adding them was Rejected

Hi,

The cast credits for a title were properly added before and everything was normal until someone decided to delete the cast credits and remove all photos in the title. I tried adding the cast again, but my submission to re-add them was rejected. How can we fix this now? Is it that easy to delete cast credits when they were approved before with evidence and links? Please provide guidance on how to resolve this. Thank you. 

Employee

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1.9K Messages

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20.7K Points

2 months ago

Hi BeryllL-

In order for our staff to further investigate, can you give us the IMDb title link and your 18-digit submission reference number for your credits contribution?

Cheers!

42 Messages

 • 

602 Points

Hi Maya,

Yes, here is the title link where the cast credits were removed:

https://www.imdb.com/title/tt32085101/?ref_=ext_shr_lnk

Here is the submission reference number that was rejected:

#241130-004947-756000

Here is the other submission reference number for our attempt to submit the cast credits again after they were rejected yesterday: 

#241201-045404-076000

(edited)

Employee

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1.9K Messages

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20.7K Points

@BeryllL​ Perfect! Thank you for posting the links and submission reference numbers! After reviewing, they have been approved. The changes will be live on the site shortly. 

Cheers! 

(edited)

42 Messages

 • 

602 Points

Hi Maya,

Thank you for the update! however, the second submission for the cast to be re-added was rejected, this one:

#241201-045404-076000

So is it approved now? How can we prevent this from happening again where someone might delete approved and verified cast credits we already added? 

Employee

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1.9K Messages

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20.7K Points

@BeryllL​ Your welcome! 

That one was a duplicate submission of the other one, so just resubmitted one on your behalf with both credits and they are now approved. They will appear on the site shortly.

Further actions have been taken already to prevent further incorrect removals.

Cheers!

42 Messages

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602 Points

You are amazing Maya!!!! Thank you, thank you so much! It takes so much of our time as contributors to make sure we follow the rules, add what's appropriate and keep the profile up to date with accurate information. Thats why when things like this happen, it puts extra work and pressure on us and on you, so I appreciate your help with all of this, you're a gem. 

Employee

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1.9K Messages

 • 

20.7K Points

@BeryllL​ No worries, your welcome! We are here to help!