6 Messages

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130 Points

Tuesday, June 17th, 2025

Solved

Credit not appearing

I provided the voiceover for a major documentary last year, and have twice provided the information to IMDB for the credit. However, I have still not been given the credit, or a reply to explain why, or to ask me for more information. Any suggestions on where I am going wrong?

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Employee

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2.4K Messages

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24.9K Points

2 months ago

Hi marcjenner, Please provide us with the 18-digit submission references for your credit addition attempts. We can then look into this for you. You will find them in your Contribution History (https://contribute.imdb.com/updates/history). Cheers!

6 Messages

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130 Points

No problem, here they are: #250610-135415-022000 #250511-190353-538000

Employee

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4.3K Messages

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46K Points

@marcjenner- Thank you for posting the submission references! Further reviewing, I can see that the reason why these were declined was because of the lack of evidence as there was no evidence provided. When submitting filmography credits, supporting evidence as highlighted on the below article needs to be provided depending on whether if you are credited on-screen or not, in order for our editors to verify the information. Further detailed information and instructions on what evidence can be provided, can be found on our following Help Guide:' https://help.imdb.com/article/contribution/contribution-information/how-can-i-submit-additional-verification-for-a-credit-submission/GN93ME9NVXHVE36E?ref_=helpms_helpart_inline#correction Cheers!

6 Messages

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130 Points

I provided the evidence more than a week ago. How long does it usually take for a credit to appear?

Employee

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4.3K Messages

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46K Points

@marcjenner- Can you post the submission reference number where this evidence was attached?

6 Messages

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130 Points

Here you go: 250619-080238-003000

Employee

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4.3K Messages

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46K Points

@marcjenner- Perfect, thank you! Further reviewing, I have now re-submitted on your behalf and approved. The changes will be live on the site shortly. The processing error has been reported as well to the appropiate team.