8 Messages

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170 Points

Thursday, July 3rd, 2025

Solved

Credit showing at episode level but not top level or on individual company page

receipt #250701-144409-699000 I have submitted company information to a title and our company (Paper Deli) is listed at episode level but not top level. It is also not appearing on our own company page. I wonder if you could help me rectify? I've had a similar issue before so would love to know the correct way to have our credits added so they appear where we want them. thanks!

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Employee

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4.3K Messages

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45.7K Points

1 month ago

Hi robindavies- Thank you for posting the submission! Further reviewing, I can see that the company was at the parent series level but then removed, this has now been reinstated and it is now showing on the company page respectively. You will need to add the company to the series level as well, for further references. Cheers!

8 Messages

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170 Points

thank you so much Maya! I have the same issue with another entry under the number #250520-080810-247000. Our company name is appearing on the individual episodes but then not on the top level of the show, nor on our company page. Would you be able to update that and I'll ensure I add the company to the series level in future to hopefully rectify this issue! Many thanks, Robin

Employee

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4.3K Messages

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45.7K Points

@robindavies- You are welcome to submit this to the series level on that show through the contribution form.

8 Messages

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170 Points

Thanks so much, Maya and sorry to be a pain! When I enter at series level, but try to indicate the appropriate episodes, it comes up with the warning and then doesn't link the credit to our company. I am really trying to just have the episodes we worked on associated with our company so as not to take away from other individuals who worked on previous seasons, if that makes sense?! Thanks so much for all your help.

Employee

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4.3K Messages

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45.7K Points

@robindavies- For further reference, you can just fill out the other information without adding the episodes on this section since they are already added on the respective ones. This has been submitted on your behalf.