J

2 Messages

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90 Points

Monday, June 10th, 2024 3:52 PM

Solved

Credit Submissions Continuously Being Reject Despite Proof of Credit

Hello,

I have been submitting credits for Peter Rotter for his contributions to the following confirmation numbers: #240607-194646-386000, #240607-185654-101000, #240607-192553-425200, #240607-191636-660000. 

The reason for rejection is always this:

ReasonUnable to verify.

Your contribution has been declined.We have been unable to verify your contribution.

Unfortunately, we were unable to accept your submission as we were unable to verify the information provided.

Can someone please advise on how I can get these submissions approved?

Thanks!

Employee

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5.3K Messages

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55.5K Points

3 months ago

Hi @jbarrows -

Keep in mind as per our guidelines only on-screen credits work as evidence for credited credits. If you still don't have an on-screen credit please add attribute (uncredited) and if later on you do receive one it can be modified.

Cheers!