4 Messages

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104 Points

Monday, August 25th, 2025

Solved

I can't change the primary image and video

I am managing a company's series page, with access to IMDB Pro and Scorecard. I have submitted a new primary image for Season 2, and the correct image appears on IMDB Pro and Scorecard, but on the regular IMDB page, the old image still appears at the top. It was changed 4 days ago. I have also uploaded a new video trailer, and looking up help on the web says there should be an "Edit your videos" link in the videos section on Scorecard, but there is no such link, so I don't know how to change the image for the trailer and make this new trailer the primary one. Can anyone help? Many thanks!

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Employee

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5K Messages

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53.2K Points

1 month ago

Hi LesAffranchis- In order for our staff to further review, can you post the title link you are referring to and which is the image that needs to be set as the primary? Can you also point out which is the trailer and by changing image of the trailer, do you mean the thumbnail? Cheers!

4 Messages

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104 Points

Hi! The title I am attempting to modify is https://www.imdb.com/title/tt33290160. The Primary Image took effect yesterday, so that is fixed. The video I would like as Primary is Official Trailer Season 2. I don't really mind about the video image, I was mostly looking for the "Edit your videos" link to change the Primary video. I also have submitted Plot Outline and Plot Summary edits (with the Scorecard account of Marie Eve Dallaire) on Aug. 22, but they are still pending (#250822-172052-481000). Many thanks!

Employee

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5K Messages

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53.2K Points

@LesAffranchis- Thank you for confirming! As per the trailer, do you have the Youtube link of this trailer you want to set as primary? Regarding the plots, I see that they were already approved.

Employee

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5K Messages

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53.2K Points

@LesAffranchis- You're welcome! Perfect, yes this works! We are reviewing it and we'll follow up shortly.

Employee

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5K Messages

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53.2K Points

@LesAffranchis- The trailer is now displaying as the primary one.

4 Messages

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104 Points

Thank you! Is there a way that I should be able to do this myself? Do you know why the Edit your videos link doesn't appear on our Scorecard view? Many thanks!

Employee

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309 Messages

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3.1K Points

Hello LesAffranchis, Thank you for your message. The scorecard access is granted to one account only so if you are trying to upload a trailer or use Scorecard in any way, you'll need to sign in with the email that has access to Scorecard. If you have questions on which is the account with scorecard access, you are welcome to contact our Customer service and we'll help further: https://help.imdb.com/contact?ref_=helpms_helpftr_csteam Use the filters IMDbPro member and then Title Scorecard.

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