Karen's profile

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4.2K Points

Thursday, January 23rd, 2025 9:09 AM

Solved

Incorrect TV program selected when adding image

This happened once yesterday as well, but I didn't grab a screenshot.  When clicking on 'add photo' the wrong program is depicted on the Add Image dialogue box.  The cast and related titles are correct when I bring up those lists to select from.  The only problem is the title of the program.  See the image below - The film Frisch gepresst is depicted instead of the news program.  

Wrong program noted

Correct cast is shown.

The problem is an intermittent one - When I close the Add Image box and reopen it the problem is not reproduced.

Employee

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2.8K Messages

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30.3K Points

3 months ago

Hi Karen-

Thank you for reporting! Have you seen this happening in other titles as well or just ocurring on this one in particular?

Cheers!

158 Messages

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4.2K Points

Hi Maya, yes both times I've noticed this happening it's been on the same title.  Different episode, but same program.

Employee

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2.8K Messages

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30.3K Points

@Karen​ Perfect, thank you for confirming! I've forwarded this information to the appropriate team for further investigation (Ref Ticket #V1652493542). We'll reply once we receive further information. 

Cheers!

158 Messages

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4.2K Points

@Maya​ It's just happened again.  Cast & episode info is correct - it's just that title that's incorrect.  And again, once I closed the box & reopened it, all was fine.

Employee

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2.8K Messages

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30.3K Points

@Karen​ Hi- 

Thank you for this further information! I have added this to the on-going ticket.

Cheers!

158 Messages

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4.2K Points

Hi Maya, It's happened once more, but worth noting it's occurred on a completely different program.

Employee

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2.8K Messages

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30.3K Points

@Karen​ Hi-

Thank you for the updates! The respective team is still investigating but I will add this other case on the reference ticket for them.

158 Messages

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4.2K Points

Thanks Maya :)

Employee

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2.8K Messages

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30.3K Points

@Karen​ Your welcome!