kristin's profile

156 Messages

 • 

4.6K Points

Tuesday, January 13th, 2026

In Progress

Missing Routines for Customer service to handle "Duplicate Keywords" requests?

Hello.

I followed the help pages direction regarding Duplicate Keywords, but the answer I got from customer service was strange, so I am wondering whether there are sufficient internal rutines to help the customer service in how to handle those requests?

Copy of what I sent, and the answer I got:

--------------------------------------------------

Hello.

 

https://help.imdb.com/article/contribution/titles/keywords/GXQ22G5Y72TH8MJ5#duplicate

It says:

"Duplicate Keywords

 

A duplicate keyword is one which offers no additional or differentiating value to a keyword already listed. This could be the result of a spelling error or alternative spelling being used. To report a duplicate keyword please go to our contact form and let us know the details of the keywords you think should be combined."

 

 

I suggest Merging/Combinding the following keywords:

(I am not native English speaker so this are just suggestions for you to look at, also don't just delete keywords, merge them so the titles that have the keyword that is merged get the "new" one.)

 

 

reference-to-emmy-award

reference-to-an-emmy-award

 

reference-to-a-wedding

reference-to-wedding

 

 

shared experience

shared experiences

 

teaching someone to dance

teaching to dance

teaching someone how to dance

 

 

learning how to dance

learning to dance

learn to dance

 

 

 

female dancer

female dancers

 

male dancers

Male dancer

 

couple dance

couple dances

 

charity fundraising

charity fund raiser

 

 

girlfriend's father

father of girlfriend

girl friend father

 

female bar tender

female bartender

 

bar tending

bartending

 

barmaid

bar maid

 

black t shirt

black tee shirt

 

 

spklit screen

split screen

 

 

fastening seat belt

fastening a seat belt

 

enemies-fall-in-love

love-between-enemies

 

rich-vs-poor

rich-poor

poor-rich

 

 

home-buying

buying-a-home

 

enemies-to-lovers

enemies-become-lovers

 

nda-non-disclosure-agreement  (keep)

non-disclosure-agreement (merge)

 

 

podcast

podcasts

 

losing-temper

losing-one's-temper

 

knuckle-tattoo

tattoo-on-knuckles

 

 

tattoo on hand

tattooed hand

hand tattoo

 

male with tattoo

tattooed man

tattooed-male

 

 

tattooed wrist

tattoo on wrist

 

 

finger tattoo

tattoo on finger

 

arm tattoo

tattooed arm

tattoo on arm

 

 

character-says-merry-christmas

character-says-'merry-christmas'

 

christmas-decoration

christmas-decorations

 

 

brain eating

eating brain

eating brains

eating some brains

 

 

comic-book

comic-books

 

headphones

head phones

 

boy wearing headphones

boy wears headphones

 

man smoking

smoking-man

 

reference to an erection

reference to erection

--------------------------------------------------

Fra: IMDb.com <support-imdb@imdb.com>Sendt: tirsdag 13. januar 2026 15:29Til: xxxxxxxxxxxEmne: Other title issues
 
Hello,To further review your request, please share with us the title URL where you saw these keywords.Thanks in advance.Best regards,xxxx(I censored out the name since this is public community)

Oldest First
Selected Oldest First

Employee

 • 

6.3K Messages

 • 

66.8K Points

10 hours ago

Hi kristin-

Unfortunately, due to resource constraints we are unable to process manual requests. However, when you observe inconsistencies such as those you reported, you are welcome to submit the applicable keyword corrections/deletions through our contribution form which will be reviewed and handled directly by our editors.

Cheers! 

156 Messages

 • 

4.6K Points

@Maya​ That answer makes no sense? In not sure you understand what I ment, I am not talking about manually adding or removing key words from a title, I have done 10K edits, I know how to do that myself.

I am taking abut this section in the help pages:

https://help.imdb.com/article/contribution/titles/keywords/GXQ22G5Y72TH8MJ5#duplicate

It says:

"Duplicate Keywords

 

A duplicate keyword is one which offers no additional or differentiating value to a keyword already listed. This could be the result of a spelling error or alternative spelling being used. To report a duplicate keyword please go to our contact form and let us know the details of the keywords you think should be combined."

Example:

reference to emmy award is used on  7 titles

https://www.imdb.com/find/?q=reference-to-emmy-award&s=kw&exact=true&ref_=fn_ex

reference to an emmy award is used on 10 titles

https://www.imdb.com/find/?q=reference-to-an-emmy-award&s=kw&exact=true&ref_=fn_ex

These 2 should then be merged in to one keyword, so that if someone search with the keyword they will find 17 titles, and not 7 or 10 depending on which keyword they use/search for...

 

I as a contributor can not merge keywords (or delete keywords) from the database thru the contribution form?

Also your answer does also prove that IMDb does not have good enough internal routines for this since you also don't know how to do this/where to send it?

156 Messages

 • 

4.6K Points

2/2:

Did som more digging, and here is the response I got in september 2025, to the same type of case. Where I did what the help page says:

-------------------------------------------------------------------------------

Fra: IMDb.com <support-imdb@imdb.com>Sendt: tirsdag 2. september 2025 09:19Til: Emne: Your IMDb Inquiry
 
Hello Kristin,Thanks for writing to us.I have forwarded this keyword merge to our team in place and they will be looking into this for you.Concerned staff will reach out to you once they carried out the merge.Thanks for your support and patience.
Best regards,SamIMDb Customer Service

--------------------------------------------------------

Fra: IMDb.com <support-imdb@imdb.com>Sendt: tirsdag 14. oktober 2025 05:44Til: Emne: IMDb message   HelpIMDb.comMessage from Customer ServiceHello there,

Thank you for bringing the duplicate keyword to our attention.

We've merged the keyword 'reference-to-manchester-united-f.c.' into 'reference-to-manchester-united-fc'.

We appreciate your help in improving our system.

Best regards,Kath Ch.IMDb Customer Service

Employee

 • 

6.3K Messages

 • 

66.8K Points

@kristin- Thank you for the information! We'll pass this to the relevant team for review.