My Image change says approved but does not update

I submitted a change in the poster image for a TV Series, I tracked the contribution and says approved but the poster image stayed the same as the old one. How does it get updated?

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Ozzy

Employee

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2.2K Messages

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22.4K Points

2 months ago

Hi Cetlimester, Please can you provide us with your 18-digit submission reference? You can find this in your Contribution History (beta) or IMDb submission e-mail receipt. To access your Contribution History (beta), please refer to our Help article: https://help.imdb.com/article/contribution/contribution-information/contribution-history/G2BYV38VYPXM5L4F?ref_=helpsrall# --- Thanks!

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C

Cetlimester

3 Messages

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90 Points

Sure: 250223-014019-953802

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2 months ago

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Maya

Employee

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2.8K Messages

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30.3K Points

@Cetlimester-

Thank you for posting the submission reference! I was taking a look at it and can see that this image is now showing as the primary poster for this TV series.

Can you confirm if you can see it now or not yet?

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2 months ago

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C

Cetlimester

3 Messages

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90 Points

I see the picture with three people on the main page of the series, not the poster with the caption and the different people with the white frame around them. Could it be that the appearance varies by region? I'm viewing from Hungary.

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2 months ago

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Maya

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30.3K Points

@Cetlimester- Yes, it varies by region. I changed my title display settings to Hungary/Hungarian and can see the primary you mention as the poster. If you were to change the settings to Hungary/English then you will see this one: https://www.imdb.com/title/tt19817952/mediaviewer/rm3432811010/?ref_=tt_ov_i which is the one you sent on your contribution change.

(edited)

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2 months ago

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Cetlimester

My Image change says approved but does not update

Ozzy

Cetlimester

Maya

Cetlimester

Maya

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