BERSERK's profile

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Monday, June 30th, 2025

Solved

Photo

"Error uploading image" Images are not accepted in the browser (safari browser).❌ Only in the app.✅ is there any problem?

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1 month ago

Update: I tried Google Chrome and it worked. The problem is in Safari browser.

Employee

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Hi BERSERK- Thank you for reporting! Is this problem on the Iphone only or is it also happening on the Safari desktop/laptop? Cheers!

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I tried it on the iPad and the site did not work properly (uploading image). I do not know about the other devices.

Employee

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@BERSERK- Thank you for the information. I've forwarded this information to the appropriate team for further investigation (Ref Ticket # V1839461301). We'll reply once we receive further information.

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Thank you😁

Employee

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Hi @BERSERK- The ticket above is still in-progress, however, could you post here the exact steps you are taking to upload through Safari? You are also welcome to post the device information (Ipad generation, iOS version, Safari update version...).

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iPad Pro (12.9-inch) (4th generation) ipadOS Version 18.5 -Safari update comes bundled with system update, no special update (OS Version 18.5). 1-From the home page. 2-Choose any title. 3- +Add photo 4-Choose any image from my device. 5- A message appears over the image before it starts uploading."Error uploading image" Note: I do the same steps in the application (IMDb) on the iPad and there is no problem.✅

Employee

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@BERSERK- Thank you for providing this! Will add it to the ticket above.

(edited)

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If I could send a picture of the problem, I would have done so, but when the forum was updated, these features disappeared.

Employee

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@BERSERK- Don't worry! If we were to need further infromation, we'll let you know! Thank you again for the information!

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Glad to help.😁

Employee

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@BERSERK- Hi again, The issue is still being investigated, however, the team has not been able to reproduce this issue. Can you confirm if this issue is still happening? If it is still happening, can you provide us through a link the image that you are trying to upload?

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Yes, still the same problem. (Error uploading image) Note: The image is just an example because this happens with all movies and series. I don’t know if this problem has been around for a long time or recently because I use the application (IMDb). Link: https://imgur.com/nlk5KUh

Employee

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@BERSERK- Thank you for providing the information, we'll pass it along the team.

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Thank you🌹

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Update I found out what the problem was. The ad blocker (AdBlock Pro) was the cause. Honestly, I didn't know it was the cause because it was always enabled in my browser. I tried turning it off now and the site is working and uploading the images. I'm really sorry, I didn't know he was the cause of the problem.😓

Employee

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@BERSERK- Perfect, I'm glad that it is working now! And no worries, thank you for letting us know!

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Thank you😓🌹

Employee

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@BERSERK- You're welcome!