S

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70 Points

Monday, December 30th, 2024 11:39 PM

Solved

Previously approved credit now not showing, when attempting to update I am denied with a duplicate error

I was previously included in the credits for a film I submitted to in June of 2024. 240607-185235-906000 Now I do not show up on the page for the film. I have tried to edit the approved submission without success. I have also resubmitted a new credit and it has been declined as a duplicate. I can provide paystubs for my shoot as well as the casting emails. How do I best proceed? 

Employee

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17.6K Messages

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314.9K Points

18 days ago

Hi @sofianoelle -

You are getting a declined status because the credit is already approved and listed on your page, however, the item is "uncredited" and it will be hidden until you have a credited entry listed.

You can see the credit showing within the Contribution Form:

Once you have a credited entry listed this credit for "The Electric State" will then automatically display.  Otherwise, if the "uncrdited" attribute is listed incorrectly and your name will be credited on-screen for this film, you should submit a credit correction to remove the attribute and the credit will ten display on your page.

I hope this helps!