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63 Messages

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828 Points

Friday, April 18th, 2025 2:33 AM

Solved

Problems uploading images to profile

This has been a regular occurrence, and frankly, it's exhausting. Thumbnail images are NOT UPLOADING correctly to Actor profile, even after refreshing the screen. Never used to be an issue, but there's a first time for everything I guess. The following error 'Error :Images must be between 50kB and 25MB in size" When mine are all under 1 MB. So it makes no sense. Obviously a bug issue, as I've resized and resized when it's completely unnecessary/ HELP

Employee

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17.9K Messages

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317.7K Points

2 months ago

Hi nettiegurl16 - I understand that you are seeing errors when trying to upload images. Can you clarify if you are seeing the error when uploading images to title pages, or when uploading images from an active IMDbPro membership?

63 Messages

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828 Points

Pro membership. Standard IMDb doesn't allow for edit changes.

Employee

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3.5K Messages

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37.7K Points

@nettiegurl16- Thank you for reporting this issue. I've forwarded this information to the appropriate team for further investigation (Ref Ticket #V1749358082). We'll reply once we receive further information.

Employee

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17.9K Messages

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317.7K Points

2 months ago

Hi nettiegurl16 - I understand you are having issues uploading images through your IMDbPro account. In order for our tech team to investigate further, can you confirm the claimed name page you are trying to upload images to? It will also be useful if you can confirm the image file details (e.g., type, size, pixels, etc.).

63 Messages

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828 Points

Disregard.. I'd overlooked the notation on the web page about pixel requirements. Fixed it and uploaded the missing film header image. Thanks

Employee

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17.9K Messages

 • 

317.7K Points

Hi nettiegurl16 - Thanks for confirming. Glad to hear that you were able to resolve the issue!