joseph_spinella's profile

15 Messages

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342 Points

Wednesday, October 16th, 2024 1:34 AM

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reasons given for declining a contribution are not helpful

I had found duplicate images with the same caption info for

Peter Gerety and Margo Martindale in Sneaky Pete (2015-2019)

When i tried to report one of the images as being a duplicate, it gets declined with this reason:

Reason: Does not meet contribution guidelines.

Your contribution has been declined.Please review the image eligibility criteria, if you believe your image still warrants inclusion please resubmit.

This in fact is not a reason at all. I have read the contribution guidelines and it says nothing about being given the ability to report an image as a duplicate but not actually being able to use it.

I have complained about this many times before, but nothing changes. The only sort-of helpful response I've seen in the community is to try resubmitting the contribution.

Employee

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17.6K Messages

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314.9K Points

3 months ago

Hi @joseph_spinella -

In order for our staff to take a look, can you post the submission reference number for your recent image deletion request?

15 Messages

 • 

342 Points

Thanks for responding so quickly, Michelle. Contribution #241009-035152-827202

Employee

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17.6K Messages

 • 

314.9K Points

Hi @joseph_spinella​ -

Thanks for providing the information.  I can see that the declined submission was a processing error.  I have now removed the duplicate image and raised the error with the appropriate team for visibility.

Cheers!