D

1 Message

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70 Points

Wednesday, December 11th, 2024 6:39 PM

Closed

Solved

Recent contributions have violated imdbpro? "We did not capture a specific reason"

I was adding my agency to my page, and I'm emailed by someone, that my recent contributions (which was adding a voice credit and my agency as they are recent) were violations? My imdbpro account has been disabled and I don't know why this happened. My agency said to add them to my profile since I haven't yet. Like what gives? 

It even says "We did not capture a specific reason during processing" and all 5 were declined. 

I would like a response to this and to have my account reinstated as this is ridiculous please

Employee

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2K Messages

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20K Points

1 month ago

Hi @Drew77,

There has been an observed violation of our data guidelines and for this reason we cannot take the actions you have requested. We regret that we have not been able to address your concerns to your satisfaction, or take the actions you have requested.

Our customer service department will not be able to offer any additional insight or action.

Thank you for your understanding.