J

3 Messages

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96 Points

Thursday, January 30th, 2025 8:09 PM

In Progress

Series Deleted from IMDB? : The Whole Story With Anderson Cooper

Hello.  This series, "The Whole Story With Anderson Cooper", appears to have been deleted from the database.  If so, why, and by whom?

https://www.imdb.com/title/tt27238424/

This message displays when I go to a submission I made for this series last week:

"The title '"The Whole Story with Anderson Cooper" (2023)' is not currently in the database."

I have added info on 58 episodes over three seasons.  It would be such a shame if all of this data is now lost.

The last time I added a new episode was 01/26/25.  So, between then and now, the series was deleted.

It is possible that this is just a very specific glitch?  I haven't had trouble accessing any other title right now.

Please advise.

Thanks.

Employee

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17.8K Messages

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317K Points

3 months ago

Hi @JB67 -

The series title has now been reinstated.  I have also taken steps to ensure that there is no future incorrect removal.

Cheers!

3 Messages

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96 Points

Amazing.  Thank you, Michelle!

A few questions for you.

1) After a quick look,...about 12 hours after your reply,...it looks like *most* of the pages and data is there, which is great.  Of note, episodes 01x01 and 01x02 are missing.  Also, none of the images for the series are there.  There was a main title image, as well as about a dozen images for specific episodes.  Will it just take more time for them to appear, or are they lost for good and I'll have to add those episodes and images again?

2) Viewer ratings and reviews for the series and all episodes are gone, including my own.  Will it take more time for them to appear, or are they gone for good?  Not sure how if I can recall all of my own ratings for the last 2+ years, haha.  I hope you can get them back!

3) Lastly, can you please tell me how this series was deleted?  Was it a data failure in your system, or did someone purposely delete the series?  If so, shouldn't there be a real person who approves such a thing, rather than it just go 'poof' after a few clicks from someone clicks?  I hope that person can no longer do this to any other titles.

Please advise.

Thanks again!

Employee

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17.8K Messages

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317K Points

Hi @JB67​ -

1) The data is slowly coming back to the page.  I can see that the first two episodes are now displaying again and the series primary image has been reinstated.  In the meantime, for the remaining lost images, I filed a ticket (#P196018500) for the appropriate team to investigate.

2) I filed a ticket (#P195997908) with the appropriate team to address the ratings and confirm if they can be reinstated.

3) This series title was removed in error, as mentioned earlier, I have taken steps to prevent a recurrence and have escalated the situation to the team responsible for visibility.

3 Messages

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96 Points

Thanks for the update, Michelle!

I have also seen bits coming back over the last few hours.  My initial guess was that it would take time for all of the data to repopulate, but never having seen something like this before, I didn't know for certain on how this would play out.

Thanks again!

1.1K Messages

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31.2K Points

3 months ago

@JB67 @Michelle 

FYI: I added the primary image myself. I didn't realize the title already had images that had not yet reappeared. I assume the one I added is the same one it already had? If so, the original may reappear, which means the duplicate will have to be deleted. Feel free to delete it yourself, JB67, or reply to me on this thread and let me know I need to flag it for removal.

Employee

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17.8K Messages

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317K Points

Hi @jay_spirit​ & @JB67 -

Thanks for the info.  I can confirm that the removed images should now be reinstated for the series and episode titles.  If you happen to come across any duplication, just let us know and our staff can removed them.

1.1K Messages

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31.2K Points

@Michelle

I submitted a request to remove the duplicate.

250204-170158-727302

Employee

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17.8K Messages

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317K Points

Thanks @jay_spirit​ - I have now approved the deletion.  Cheers!