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106 Points

Thursday, January 22nd, 2026

Solved

Status will not change from "Completed" to "Released"

I created a web series Pilot that had an extensive festival run before its release on YouTube last summer. Whenever I attempt to change the status to "Released", my contribution is declined due to lack of evidence. I continuously send the link and our official acceptance emails from festivals. I don't know how else to prove that a WEB series lives on the web. Should I be submitting festival programs? Photos of it on the big screen at theaters? A screenshot of the YouTube video?

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2 months ago

@ravensmith328 In order to change the status of a title to "Released," the best way is to add its release date to the release dates section (the date you add, of course, has to be a date in the past).

Hope this helps. 

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106 Points

Hi! Thank you for the response. When I attempt to add a release date section, I am unable to click on anything. Instead, it tells me "Release dates cannot be added for titles that are in-development or in-production". Am I missing an extra step?

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@ravensmith328​ - Hi, 

Can you help us by posting the link to the title? and if you have the 18-digit submission reference number(s) too for the declined contribution?

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106 Points

Hi Maya!

Yes, I can. Here are the submission reference numbers: 

260311-172344-130000

260312-211359-887000

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@ravensmith328​ - Apologies for the delayed response! I've taken a look at these and 

as per our guidelines and what Col explained above, this information needs to be added to the 'Release Dates' section since the released production status is derived automatically from the Release Date on the title.

Please try the submitting the release date for this episode through this link under 'Basic Data - Release Dates.' 

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106 Points

Maya, thank you SO much. It finally worked! I appreciate the assistance.