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20 Messages

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280 Points

Tuesday, February 18th, 2025 4:10 PM

Solved

When someone reports a review to be removed, what do you actually check?

I've posted a number of reviews, but I now have to keep tabs opened for External Reviews for a number of these, because when I check them a few days later, they're gone!

I've posted valid reviews, so if someone is reporting them, whoever is removing them is NOT checking the actual website to see that it is a valid review! So, what do you actually check?

Employee

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3.6K Messages

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38.3K Points

4 months ago

Hi IAmSpartacus9999-

In order for our staff to review, can you give us some recent examples, you can post your 18-digit submission reference numbers associated with these External Reviews that you have posted and found them later removed?

Cheers!

20 Messages

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280 Points

Not at this time, as I don't want anything else unfairly removed. I'd just like an answer to the question, please.

Employee

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3.6K Messages

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38.3K Points

@IAmSpartacus9999​ Hi again-

External Reviews will be checked against our guidelines which you can be review on our following Help Guide

If you have valid External Review links that have been incorrectly removed, you are welcome to resubmit them for our staff to review. Otherwise, if you continue experiencing ongoing removals, please post the examples here and our staff can investigate further.

Cheers!

(edited)

20 Messages

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280 Points

Well, the reviews were accepted under the guidelines, and I had to resubmit them under the guidelines, but they were removed some days after. Hence my question, since I believe someone is trolling and trying to remove my reviews, and it's as if your staff are not actually checking the review is a valid review. Hence, if someone tries to remove a review, do you actually go to the page to check it's a review?

Employee

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3.6K Messages

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38.3K Points

@IAmSpartacus9999When data is reported as being in violation, we will typically review the source of the data.  As mentioned earlier, if you have experienced an ongoing issue where valid data has been incorrectly removed (e.g., External Review links), please provide us with some of the most recent examples so we can investigate for you and identify what's going on.

20 Messages

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280 Points

Here's a suggestion. How about when you remove a review, you send a notification to the person whose review you're removing, with a reason? I get nothing, as things stand. You're removing valid reviews, so you're not actually checking anything.

Employee

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3.6K Messages

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38.3K Points

@IAmSpartacus9999- We appreciate your feedback. As mentioned previously, in order for our staff to address the issue we will need examples to investigate. Again, if you are willing to share the 18-digit submission reference numbers associated with your most recent External Reviews that have been removed our staff can investigate further. Otherwise, without that specific information, we won't be able to assist.

20 Messages

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280 Points

Well, what I will say is that this page is an example of one of them. In fact, not just mine but other reviews are also being removed, even though all of them are valid reviews. I'm sure you can find out the answer by investigating the changes in this page, please. I look forward to your response. https://www.imdb.com/title/tt26471411/externalreviews/

Employee

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3.6K Messages

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38.3K Points

@IAmSpartacus9999- Thank you for posting the link! We have reviewed them and as per our guidelines, reviews only discussing that episode in specific belong on the episode title pages themselves. This also goes for when a review is addressing the finished series as a whole, where these reviews belong specifically on the series page. Reviews of the trailers are not eligible. For further detailed information on External Reviews, you are welcome to review our following Help Guide: https://help.imdb.com/article/contribution/titles/links-to-external-sites/G3FNEK9DW6TXW87J?ref_=helpms_helpart_inline# Cheers!

20 Messages

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280 Points

Ah, I need to update some reviews now I've seen the whole series, so I'll get that done. I don't review trailers, though.

20 Messages

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280 Points

Quick question: Whenever a title is removed, or there's an issue of some sort, why don't you email (or set up a simple message system) the contributor to let them know? As such, I'm not informed when a title is removed, and if it was ages ago, I'm not going to know about it. That would be good customer service.

Employee

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3.6K Messages

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38.3K Points

@IAmSpartacus9999- Thank you for the feedback! I encourage you to post this as an Idea thread so we can gather votes/comments from other community members and track interest within it. Cheers!