Why Are Helpful Ratings DROPPING?

There was a one-star, negative review on a certain movie that had 57 Helpful votes and 34 Unhelpful votes. When I clicked on Helpful, that number DROPPED to 15! Another review on that same movie had (I forget how many now) Helpful votes and 8 Unhelpful votes. I clicked Helpful and that number DROPPED to 8. Just for the hell of it, I clicked the Unhelpful vote for another one-star, negative review and THAT INCREMENTED the vote count UP, as expected. WHAT THE HELL?! And we are supposed to believe that the IMDB ratings are not being manipulated?!

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Col_Needham

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7.6K Messages

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183.6K Points

1 month ago

On which titles and which reviews have you observed this behaviour? Is it still happening now?

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derek_tombrello_7234340

16 Messages

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534 Points

The title was https://www.imdb.com/title/tt12299608/reviews/?ref_=tt_ururv_sm&rating=1 It doesn't seem to be doing it now, but the Helpful reviews are all still below 20 whereas they were several that were in the upper 50's when I first went there.

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1 month ago

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Col_Needham

Employee

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7.6K Messages

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183.6K Points

The number of helpful/unhelpful votes can go down if we have detected and blocked any unusual activity from suspicious accounts. Let us know if you see this again on any other titles.

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1 month ago

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argman

106 Messages

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1.4K Points

1 month ago

Not exclusively but especially when I filter the ratings (for example: filter to only 5 stars ratings) The liked/dislikes numbers are miscounted and I see that I am assigned the disliked button (it is grey) for all the reviews, without me actually doing anything. When I click on the like to fix it, the likes/dislikes counting changes totally, not even sure which one is the right counting. For example. Now I am in The Other Guys (2010) user reviews, reading this specific review: https://www.imdb.com/title/tt1386588/reviews/?item=rw2291850&ref_=ext_shr_lnk It shows 196 likes (AKA helpful) and 21 dislikes (AKA not helpful) It also shows that I disliked the review [I didn't] Now, when I mark this review as helpful, the count changed: Helpful: 32 Not Helpful: 47

Note: This comment was created from a merged conversation originally titled likes and dislikes not miscounted for user reviews

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Col_Needham

Employee

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7.6K Messages

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183.6K Points

Thanks for the problem report. As you can see above, someone reported similar behaviour at the weekend, but we were unable to reproduce the issue. Thanks to your description of the same issue, we can now see the problem. We have reported this to the appropriate team for investigation and a fix.

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1 month ago

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D

deelee

Employee

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10 Messages

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216 Points

1 month ago

@argman and @derek_tombrello_7234340 - We have made a fix to address this issue. Thank you for bringing it to our attention.

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derek_tombrello_7234340

Why Are Helpful Ratings DROPPING?

Col_Needham

derek_tombrello_7234340

Col_Needham

argman

Col_Needham

deelee

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