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5 Messages

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152 Points

Wednesday, May 21st, 2025 9:11 PM

Solved

Why my votes on "Was the above review helpful?" question are not reflected in the user review ratings?

I cast my votes on some of the user reviews. My choice is reflected in the ratings instantly, and the text appears indicating whether I found the review helpful or not. But when I check it few hours later, I see my vote being removed and the text disappears, as if I never used a vote for that user review.

Accepted Solution

Employee

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7.7K Messages

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184.9K Points

17 days ago

@velikural This is normal behaviour. When you vote a review helpful or unhelpful, for a limited period of time we do display your vote on the page and increase the count for the review to confirm your vote has been submitted. However, the votes are not actually counted in real-time and nor are your votes permanently available for you to see on each review later. If you return later, your vote will have been counted (and the number of helpful/unhelpful votes increased to include yours) but due to technical limitations we are unable to show your helpful/unhelpful votes permanently, sorry. Hope this helps.

2.9K Messages

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86.7K Points

@Col_Needham: "nor are your votes permanently available for you to see on each review later." Are there plans on fixing this? I also see this on title trivia items, which can be very confusing.