2 Messages

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84 Points

Thursday, September 4th, 2025

Solved

Wrong account was deleted, with 20 years of ratings. Please recover.

Tonight I went to delete a second account I created, but it seems to have deleted the wrong account. My main account seems missing entirely and the second account I cannot log in to either, despite only attempting to delete the single second account. Seems like some kind of session bug or something, not sure. Can my original account and its 20 years of ratings be restored? If so, how can I contact actual support and not submit to a public forum here?

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Employee

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1.5K Messages

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14.9K Points

29 days ago

Hello @absurdparadox, In order to help you with your request, I recommend you to contact our customer service team: https://help.imdb.com/contact?deepLink=recovery&disableLoginPopup=true Please remember to include the IMDb account e-mail address you want to recover within your message.

2 Messages

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84 Points

Ended up doing that indeed (took me a while to figure out how to actually contact someone). I was told there is no way to recover the account.

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Employee

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5K Messages

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53.2K Points

@absurdparadox- Unfortunately, yes, once an account is deleted it cannot be recovered. https://help.imdb.com/article/imdb/general-information/how-can-i-delete-my-imdb-account/GTW9WRASRV82U9KT?ref_=helpsrall#

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