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194 Points

Monday, November 25th, 2024

Solved

Wrong poster thumbnail

Hi. I don’t know why this is happening, but the movie poster for ‘Holofote’ (https://www.imdb.com/title/tt32780021/) shows perfectly fine on the movie page, but displays a different thumbnail whenever we see it from the profile of someone who worked there. Example: https://www.imdb.com/name/nm16302889/ Can someone please help, please?

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Employee

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10 months ago

Hi

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@Michelle​ Sure. Here it is. In the “Known for” section it’s okay, but not in the other section. And it’s like that for all the crew.

(edited)

Employee

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@Michelle​ Thank you so much for the help. I can explain the part of the title showing twice in the crew member profile. It’s because the IMDb app shows a maximum of four movies as “Known for” and then lists every movie the person has been in. Since this particular member has only one movie to show, it appears both in the “Known for” and the overall sections. The strange part is that the same movie appears with two different posters—the first one is the official movie poster and the second is just a movie still. When I access the movie page through the browser it’s even worse: the poster that is shown is the still and not the official one. I also had more people telling me the same happens to them, so I don’t know why is that. Let’s hope the tech team has an answer.

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Thanks

(edited)

Employee

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9 months ago

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@Michelle​ Hello again. I had no issue with the duplicate movie in the profile, I understand that every profile has a “Known For” as well as a comprehensive list. My only issue was with the wrong poster being shown, since it has the right poster everywhere except in the people profiles. I was searching and I think it may be because the image file for the poster is too big. If it was replaced by a slightly less resolution poster, maybe it would solve the problem, no?

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(edited)

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@Maya​ Hi, Maya! I think that solved it. Thank you so much for the help! Cheers :)

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