10 Messages

 • 

220 Points

Wednesday, November 19th, 2025

Solved

You didn't put trailer video on film page

I submitted a 90 second trailer for my film's page and you approved.  However you didn't put the video on the page.  Can you help?  The transaction number is #251108-213413-521000

thanks

Bill Redding

Oldest First
Selected Oldest First

Employee

 • 

6K Messages

 • 

63.6K Points

25 days ago

Hi billredding12-

Thank you for posting the submission reference! Taking a look, you submitted this trailer as an External Site link which is already live on the page under the External Site section: 

https://www.imdb.com/title/tt30691598/externalsites/?ref_=ttvg_ov_at_dt_ext

If you are looking yo add video content such as trailers to a title page's video gallery, this will need to e done through IMDb Title Scorecard.  As explained in our Help Guide, the person must be a representative of Studios, Production and Distribution companies, and PR agencies to add such content.

Cheers!

10 Messages

 • 

220 Points

Are you saying that as the producer and writer of this film, I'm not able to add another shorter trailer?

Employee

 • 

2.6K Messages

 • 

27K Points

Hi @billredding12, 

Yes you can, if you are a representative of one of the following companies overseeing your title:

Studios, Production and Distribution companies, and PR agencies

This is because IMDb Title Scorecard is assigned to companies and not individual titles. If you are a producer of the title and are registered with the production company associated with the title, please refer to our Help guide for Scorecard, and begin an application. 

Thanks!

10 Messages

 • 

220 Points

Ozzy,  I looked at the help guide and I don't see where I add myself as a person to use the scorecard for the film.  Can you be more specific?

Employee

 • 

2.6K Messages

 • 

27K Points

Hi billredding12,

There's a link to the application form in this section of the guide.

If you experience any issues with the application, please let us know and we can provide any additional support necessary. 

Cheers!

10 Messages

 • 

220 Points

Ozzy,

I followed your instructions and a person called Tori declined it because she needs information that it's me.   If she goes to the link below you will see me a picture of me, my email address, my phone number and the films that are associated with Legstone films.   Can you help figure out why the confusion?

Bill

https://pro.imdb.com/company/co0619428/?ref_=tt_cc_nm_1

10 Messages

 • 

220 Points

Anything?

Employee

 • 

2.6K Messages

 • 

27K Points

Hi billredding12, 

I've escalated this issue to the relevant team, once they come back with an explanation for what is required here, I'll update this thread. 

Apologies for the inconvenience in the interim. 

Cheers!

10 Messages

 • 

220 Points

Thank you.

Employee

 • 

18.2K Messages

 • 

321.3K Points

Hi billredding12 -

Thanks for the additional information.  I can confirm that your application has now been approved, you will receive an email from our support team shortly with detailed information about Scorecard.

In the meantime, you can find information about how to access your scorecard on our Help Guide.

Cheers!

10 Messages

 • 

220 Points

Thanks Michelle.  I'll watch for that email.