4 Messages

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112 Points

Thursday, August 7th, 2025

Solved

App not working

The app is not working in Oman. It only works if I turn on the VPN.

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Employee

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2.5K Messages

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25.3K Points

16 days ago

Hi osamalith, Thank you for your problem report. Please know that for the security of our members, we no longer support login functionality for certain versions of the IMDb App. • For iOS, please ensure that your device is on iOS 17 or higher, and the IMDb app is version 14.16 or above • For Android, please ensure that your device is on Android Version 11 or higher, and the IMDb App is version 9.1.3 or higher • For FireOS, please ensure that your device is on FireOS 8.0 or higher, and the IMDb App is version 9.1.3 or higher If your device is unable to meet the above system requirements, you can visit https://www.imdb.com/, which is fully responsive and works well on mobile devices of all screen sizes with no requirements on operating system versions. Otherwise, in order to investigate further about this situation, please try the following steps: - Restart your device - Clear cookies and browsing history, if applicable - Ensure that your device and app/web browser have the latest updates - Attempt to reproduce the issue on a different browser/device (e.g. Chrome, Safari) - Check your internet connection - Uninstall and then reinstall back the app If you've followed each of the steps above and are still experiencing issues, please provide us with the following information: 1. Your device model (e.g. iPhone X, Samsung Galaxy s9, Windows/Mac): 2. Your device's operating system & version (e.g. iOS 11.2.1, Windows 10): 3. Your IMDb app version, if applicable (e.g. 1.4): 4. Explanation of the problem, including clear steps to reproduce the issue: 5. Is the issue also happening with other browser/devices? 6. Have you had this problem before? If so, when did it start happening?: Thanks!

4 Messages

 • 

112 Points

My phone is a Samsung Note 20 Ultra, and I've updated the app to the latest version. However, both the app and the website don't work unless turn on a VPN. I also tried using other devices but the app and website still don't work without a VPN. This problem started yesterday.

Employee

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2.5K Messages

 • 

25.3K Points

Hi osamalith, Thanks for the information. You will need to raise this with your phone/internet provider as the issue will not be with IMDb or the IMDb app. Cheers!