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mehaf

1 Message

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70 Points

Wednesday, March 19th, 2025

Solved

"Couldn't update" app - Pixel 6, Android v15 BP1A.250305.019

When I try to download an update to the IMDB app it states "Couldn't update". All other apps on my phone with updates are successfully downloading and installing. Pixel 6, Android v15 BP1A.250305.019 I've uninstalled and reinstalled the app but have had no luck.

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Updated 

5 months ago

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Ab_J_Sam

Employee

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135 Messages

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1.4K Points

5 months ago

Hi @mehaf, Thanks for reporting this. I have filed a report to our engineering team and they will be looking into this for you. Ticket reference: D222618251 Once we hear back from the team we will return with an update.

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Ab_J_Sam

Employee

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135 Messages

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1.4K Points

Hi @mehaf, Can you please furnish the following information which will be instrumental to our team: 1. Current app version 2. App Display Region and Language 3. Which app store is the user using? Is "Couldn't update" shown in Google Play? 4. Which app version is the user trying to update to? 5. When the user reinstalled app, which app version is installed? Also please provide us with screenshots so that we are able reproduce this from our end. Thanks much for your support.

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5 months ago

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Michelle

Employee

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18K Messages

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318.5K Points

5 months ago

Hi mehaf - I'm following up to confirm if you are still experiencing this App issue? If so, can you provide the information requested by Ab_J_Sam above?

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