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72 Points

Friday, October 31st, 2025

Solved

My Ratings Disappeared and I Can’t Rate Anything on the IMDb App (Website Works Fine)

Hello IMDb Support, I’m facing a serious issue with the IMDb mobile app. I have rated many movies, TV series, and shows in the past. But today I found that all my previous ratings have disappeared from my IMDb app. Additionally, I can’t rate any new titles on the app. However, everything works perfectly fine on the IMDb website. My ratings are visible there, and I can rate new titles without any problem. For your reference: I am logged into my IMDb account. The issue is only happening on the IMDb mobile app. Device: Samsung SM-A217F, Android 10 IMDb App Version: v9.1.2.109120200 Please help me fix this issue on the app so I can access and update my ratings again. Thank you for your help! Best regards, Hasnat (IMDb username : hasnatbinjashim)

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12 days ago

Hello @hasnatbinjashim, In this case, we recommend you to uninstall the App and then re-install it. Please be advised that for the security of our members, we no longer support login functionality for certain versions of the IMDb App on specific device operating systems (OS). For Android, please ensure that your device is on Android OS 11 or above. Your IMDb mobile app should also be the version 9.1.3 or above. However, if you've confirmed that your device meets the criteria, please confirm and write us back with the following: • OS version number • Screenshots Please upload the file directly to a file-sharing source, such as Dropbox, then write back with a link to the file so we can investigate further. If you choose to use Dropbox, you can follow this process to generate a link to the file that we can use to download: 1. Start in "My files" - https://www.dropbox.com/home 2. Hover over the file and click "Share" 3. In the smaller window that opens, click "Copy link" in the bottom right corner 4. Paste the generated link into your reply to us Your device model and software version number can be found in your phone settings, typically in "General information" and "About" sections. For more information about how to access this information or for troubleshooting tips, please visit our Help article: https://help.imdb.com/article/imdb/mobile-web-apps/imdb-app-general-troubleshooting/GPV9HCYQGA8XT8QZ?ref_=helpcs_p#