N

2 Messages

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82 Points

Sunday, December 29th, 2024 6:36 AM

In Progress

App Now Unusable. Crashes Immediately.

For weeks now I’ve been having the issue with the app just freezing whenever I tried to open links once inside the info for a film/show. This seemed to be related to wifi as it would work once I turned that off on my phone.

However now the app just crashes immediately & won’t open at all, no matter what. 

Tried deleting & reinstalling several times. Turning off/on phone & wifi.

Using iOS 18.1.1 on my iPhone Pro Max, model # MQ8V3LL/A2651. 

Employee

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153 Messages

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1.6K Points

20 days ago

Hello @Nuneya,

Thank you for your question! We'll review this with the appropriate team and we'll circle back once we have an update.

Employee

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153 Messages

 • 

1.6K Points

Hello @Nuneya,

Thank you for your patience! Could you share a video recording of this issue along with your current location? We'll be glad to investigate further.

Employee

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17.6K Messages

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314.9K Points

4 days ago

Hi @Nuneya -

Just following up on your report, can you confirm whether you are using something like AVG? And if so, can you confirm if turning that off fixes the issues?