Bug when video is started in vertical mode

When a video is started in vertical mode from e.g. a movie's page, it exits when the phone is then held horizontally; it used to work fine. Now the video correctly fills the horizontally held device for less than a second, then exits abruptly back to the movie/series page. - iPhone XR (iOS 17.5.1) - IMDb version 14.15.1 (updated today) - tried a phone restart (power held until full reboot) - tried app reinstall It used to work fine until a few updates back. Thanks for looking into it.

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Ab_J_Sam

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148 Messages

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1.5K Points

1 year ago

Hi

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Ab_J_Sam

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148 Messages

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1.5K Points

Hi

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1 year ago

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daringap3

13 Messages

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464 Points

Hi @Ab_J_Sam It happens in any title. Two questions please: 1. How do I submit the video recording? 2. Is there any sensitive private information in the log data, since this is a public forum? Thanks.

(edited)

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1 year ago

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daringap3

13 Messages

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464 Points

Hi again @Ab_J_Sam I have attached the screen recording; as for the analytics data, I couldn't find any entry for "imdb", but also I have attached a screenshot of that result. Thanks.

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1 year ago

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Jon

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Hello @daringap3, Thank you for providing this information. I've forwarded it to the technical team. We will get back to you when we have updates on the case.

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1 year ago

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ajmoor

1 Message

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60 Points

Is it fixed? Super annoying exact same bug happening on my phone iPhone 11 max pro iOS 18.3.2

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8 months ago

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Jon

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1.6K Messages

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Hello @ajmoor, Thanks for the follow-up. Our team is working to investigate and resolve this issue as quickly as possible. We'll circle back once we receive further information. Thanks to you all for your patience.

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6 months ago

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mgp123

1 Message

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60 Points

11 days ago

Unfortunately it doesn’t appear that this was fix yet. It’s been a year since the original poster requested a fix and the issue persists. I personally have not been able to use the app to watch any previews at all any more since the issue started. This should be treated as one of the top priority fixes on the IMDB team.

(edited)

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Jolene

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331 Messages

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3.3K Points

Hello mgp123, Thank you for your message and I'm sorry for any inconvenience caused. This is a long term project, however our tech team is aware of this. On the mean time, please reply with the following information about your device: -Device model: -Operating system name and version number: -IMDb/IMDbPro app version number:

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10 days ago

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daringap3

Bug when video is started in vertical mode

Ab_J_Sam

Ab_J_Sam

daringap3

daringap3

Jon

ajmoor

Jon

mgp123

Jolene

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