13 Messages

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464 Points

Thursday, September 12th, 2024

In Progress

Bug when video is started in vertical mode

When a video is started in vertical mode from e.g. a movie's page, it exits when the phone is then held horizontally; it used to work fine. Now the video correctly fills the horizontally held device for less than a second, then exits abruptly back to the movie/series page. - iPhone XR (iOS 17.5.1) - IMDb version 14.15.1 (updated today) - tried a phone restart (power held until full reboot) - tried app reinstall It used to work fine until a few updates back. Thanks for looking into it.

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Employee

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132 Messages

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1.4K Points

11 months ago

Hi

Employee

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132 Messages

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1.4K Points

Hi

13 Messages

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464 Points

Hi @Ab_J_Sam It happens in any title. Two questions please: 1. How do I submit the video recording? 2. Is there any sensitive private information in the log data, since this is a public forum? Thanks.

(edited)

13 Messages

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464 Points

Hi again @Ab_J_Sam I have attached the screen recording; as for the analytics data, I couldn't find any entry for "imdb", but also I have attached a screenshot of that result. Thanks.

Employee

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1.4K Messages

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14.1K Points

Hello @daringap3​, Thank you for providing this information. I've forwarded it to the technical team. We will get back to you when we have updates on the case.

1 Message

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60 Points

Is it fixed? Super annoying exact same bug happening on my phone iPhone 11 max pro iOS 18.3.2

Employee

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1.4K Messages

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14.1K Points

Hello @ajmoor, Thanks for the follow-up. Our team is working to investigate and resolve this issue as quickly as possible. We'll circle back once we receive further information. Thanks to you all for your patience.