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18 Messages

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290 Points

Thursday, November 7th, 2024 8:26 PM

In Progress

doesn't update the movies rating

recently i found out that my imdb account does not change the rating of the movie at my watchlist. i have used imdb since 2020 and when i movie came out i used to watch the rating every 2-3 hours to see how many more ratings it had gotten but now it doesn't change it even after a day so i would like to know what the issue and if you can help me solve iy 

Employee

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1.3K Messages

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12.5K Points

2 months ago

Hello @Kedi,

In order to hep you, can you please provide us with more details like, the URL link of the titles where you do not see your rates and screenshots?

Thanks in advance! 

18 Messages

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290 Points

https://www.imdb.com/title/tt9218128/?ref_=ext_shr_lnk for example since this movie had gotten the ratings my app showed it with 8.4 rating for 2 days and when i opened imdb on another website the rating was 7.4 and i waited another day to see if my imdb account would change it and it still didn't change it. after i deleted the app and downloaded it again the rating changed. thats the only way i can see how many people have rated it and how many stars does the movie have. hope you can help

18 Messages

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290 Points

like right now the rating for the movie gladiator 2 is 7.5 in the web and when i open it on my imdb app it shows at 7.7 

Employee

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7.4K Messages

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181K Points

@Kedi​ Do you have the iOS or Android app installed? 

18 Messages

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290 Points

Employee

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7.4K Messages

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181K Points

@Kedi​ Thanks; we have let the appropriate team know. 

18 Messages

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290 Points

@Col_Needham​ any solution? gladiator at my app is at 313 votes and 7.7 rating while in the web it is at 532 votes and 7.6 . it hasn't changed at my app for 2 days and it's becoming annoying as i used to check new released movies multiple times a day for the rating 

18 Messages

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290 Points

2 months ago

the movies that i have in my watchlist don't change neither the numbers of rating neither the rating. when i open imdb on web it shows completely different rating and numbers of ratings. i waited to see if my imdb app will change the rating but even after 2 days it didn't change iy

Note: This comment was created from a merged conversation originally titled rating in my watchlist movies

Employee

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153 Messages

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1.6K Points

Hello @Kedi​,

Thank you for reporting this! If possible, please attach screenshots of the differences you see both on website and app. In addition, please provide us with the following information:

-Device model:
-iOS version number:
-IMDb and browser app version number:


18 Messages

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290 Points

@Jolene​ 

this is the rating in the web

this is the rating in my app

in my app the rating hasn't changed for about 2 or 3 days 

My device model: iPhone 15 Pro Max

iOS version number: 18.0.1

IMDB app version number 15.1.1

Hope this help to resolve my problem as soon as possible as it is annoying 

18 Messages

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290 Points

this is the rating in the web

this is the rating in my app

in my app the rating hasn't changed for about 2 or 3 days 

My device model: iPhone 15 Pro Max

iOS version number: 18.0.1

IMDB app version number 15.1.1

Hope this help to resolve my problem as soon as possible as it is annoying 

Employee

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153 Messages

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1.6K Points

Hello @Kedi,

Thank you so much for the information and screenshots! We'll review this with the appropriate team and we'll circle back once we have an update.​ 

18 Messages

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290 Points

any solution to my problem 

Employee

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153 Messages

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1.6K Points

Hello @Kedi​,

Thank you for your patience! We are still investigating this for you. Our tech team has requested the following information:

-A screen recording of your IMDb app and browser app showing the discrepancy.
- Please check the country/region of residence on your app. To do so, go to the settings on your app > Account > Personal details

18 Messages

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290 Points

@Jolene​ is the problem only for me as others do not have it ?

18 Messages

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290 Points

1 month ago

can somebody explain to me why does my imdb rate not change even after 2 or 3 days it just keeps the same rating number as installed for example if the movie Dune 2 has 210.000 votes when installing the app even after 3 days it still has the exact same number as before, but when i look at the rating in the web it has gone up by 3.000 votes 

18 Messages

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290 Points

1 month ago

can somebody explain to me why does my imdb rate not change even after 2 or 3 days it just keeps the same rating number as installed for example if the movie Dune 2 has 210.000 votes when installing the app even after 3 days it still has the exact same number as before, but when i look at the rating in the web it has gone up by 3.000 votes 

Note: This comment was created from a merged conversation originally titled does not update the movies rating

Employee

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153 Messages

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1.6K Points

Hello @Kedi,

Thank you so much for your patience! Our tech team has been working on your case and they've found the root cause for this issue. Make sure to update your IMDb app on the course of the week and let us know if the issue is resolved.

18 Messages

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290 Points

at the moment i got the version 15.2.1 and i check every time for any updates and it doesn't show any. Can you tell me how to update it cause it will probably solve my problem 

18 Messages

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290 Points

@Jolene​ the message above

Employee

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153 Messages

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1.6K Points

Hello @Kedi,

The new update should be available any time this week. You can either access your app store, search for the IMDb app and if there's an update available, you'll see a button to update. Otherwise, you can delete the app from your phone and download it again.

The new version number will be 15.3. We are currently at 15.2.1 hence the new update is not available yet.

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290 Points

@Jolene​ When will the new version be available? 

hope it fixes all the bugs that i am facing 

Employee

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2K Messages

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20K Points

Hi @Kedi,

As mentioned above, the new update should be released this week. We cannot yet confirm an exact date but once the update has been made available, we shall notify you via this thread.

Thanks!

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290 Points

@Ozzy​ thanks 

i really hope it will solve my problem