Freezes

Hi AfishH, In order for us to attempt to investigate your problem, could you provide us with more information? Are you experiencing this issue on IMDb.com, the mobile site or on one of our mobile apps on iOS or Android? Please also follow the below steps and/or respond with the requested information. • For iOS, please ensure that your device is on iOS 13 or higher • For Android, please ensure that the IMDb App is version 8 or higher In order to investigate further about this situation, please try the following steps : - Restart your device - Clear cookies and browsing history, if applicable - Ensure that your device and app/web browser have the latest updates - Attempt to reproduce the issue on a different browser/device (e.g. Chrome, Safari) - Check your internet connection - Uninstall and then reinstall back the app If you've followed each of the steps above and are still experiencing issues, please provide us with the following information: 1. Your device model (e.g. iPhone X, Samsung Galaxy s9, Windows/Mac): 2. Your device's operating system & version (e.g. iOS 11.2.1, Windows 10): 3. Your IMDb app version, if applicable (e.g. 1.4): 4. Explanation of the problem, including clear steps to reproduce the issue: 5. Is the issue also happening with other browser/devices? 6. Have you had this problem before? If so, when did it start happening?: Thanks!

I have the same issue with my IMDB app on my phone. This app has recently started freezing up constantly when doing searches. I have an iPhone SE (1st gen) and IOS 18.5. I have uninstallled and reinstalled several times, but it does not fix the issue. I have cleared cache and history in my browsers. I have rebooted. Few times, too. The app is virtually unusable.

Thanks for your quick response. Here’s mine for yours: 1. iPhone SE 2. IOS 18.4.1, updated to 18.5 3. N/A 4. Freezes up on certain searches, ie. Poker Face. Followed all recommended steps to solve issue, ie. updated software, restarted device, etc. 5. Works in laptop browser. 6. It’s been ongoing for approximately a week. Thanks for your prompt attention.

Thanks for responding. I’m also on an iPhone SE, so I wonder if that’s the common issue. Guess we’ll find out.

Mine has been going on for a week, too. Sounds like we have the same issue. I’ll ditch the app rather than move to a big ass phone.

Don’t blame you, I don’t like big ass phones either.

This app has recently started freezing up constantly when doing searches. I have an iPhone SE (1st gen) and IOS 18.5. I have uninstallled and reinstalled several times, but it does not fix the issue. I have cleared cache and history in my browsers. I have rebooted. Few times, too. The app is virtually unusable. Note: This comment was created from a merged conversation Link : https://community-imdb.sprinklr.com/conversations/imdb-app-iphone-ipad/freezing/68247d23c7f4d6377307600c Title : Freezing

Hello @AfishH and @highman, Thank you for reporting this issue. I've forwarded this information to the appropriate team for further investigation. I'll reply once we receive further information. Thank you for your patience.

Thank you!

Thanks

I have the same issue. Also SE. tried everything. This has been going on for a long time now. I used to be able to search on browser but now automatically redirects without giving me the option. App version 15.8.5 IOS 18.5 Cannot use the app - once you search for anything it is totally frozen.

Hello @SnowWine, Thank you for reporting this issue. This information has been forwarded to the appropriate team for further investigation. I'll reply once we receive further information. Thank you for your patience.

Hello @Cbell911, Thank you for reporting this issue. This information has been already forwarded to the appropriate team for further investigation. I'll reply once we receive further information. Thank you for your patience.

Same problem with my iPhone SE. can’t use it anymore it freezes

Hello @ozarkmeemaw, Thank you for your message though I'm sorry to hear you're having trouble with the IMDbPro mobile app. Please know that for the security of our members, we no longer support login functionality for certain versions of the IMDb App. • For iOS, please ensure that your device is on iOS 13 or higher • For Android, please ensure that the IMDb App is version 8 or higher Most other IMDb app issues can be resolved by attempting these troubleshooting steps: -Force close the app, then re-open -Log out of your account in the IMDb app, then log back in -Restart your device -Remove the app from your phone and download it again If none of that works, please provide us with the following information: -Device model: -Operating system name and version number: -IMDb/IMDbPro app version number: -Screenshots/videos showing the error: -App Display Region and Language:

Thanks for your reply, but this situation occurred several times BEFORE I had an IMDb account but only on my iPhone SE (fully updated with the most recent iOS). The only reason I have this account is to get help with the issue. When I did, I noticed that there are others who've reported the same issue—one of them who also has an iPhone SE. One person who replied said he had reported it to a team. Since it appears to be a known issue, I hope IMDb will resolve the issue soon.

That doesn’t work

Hello @RickG, In this case, we recommend you to uninstall the App and then re-install it. If you are still facing the same issue, please confirm and write us back with the following: • Device model • OS version number • IMDb App version number • Screenshots Your device model and software version number can be found in your phone settings, typically in "General information" and "About" sections. For more information about how to access this information or for troubleshooting tips, please visit our Help Site article: https://help.imdb.com/article/imdb/mobile-web-apps/imdb-app-general-troubleshooting/GPV9HCYQGA8XT8QZ?ref_=helpcs_p#

Possible SOLUTION: I’ve had the same problem on my iPhone SE. iOS 18.5. Reinstalling didn’t work, but when I changed my display setting from Larger Text to Default, that did it. (Unfortunately, this isn’t really a solution for me, since I prefer the zoomed text on my smaller phone.)

Hello @RickG, Thank you for reporting this issue. I've forwarded this information to the appropriate team for further investigation. I'll reply once we receive further information. Thank you for your patience.

Having the same problem the last week or so. Good to know it's not just me.

Hello @ozarkmeemaw, Thank you for letting us know and I'm sorry for any inconvenience. Our tech team is still investigating this issue and once there's an update, we'll circle back.

Switching from zoomed text on my SE iPhone to default text does resolve the freezing issue, but like you I prefer the zoomed text. Hopefully, a solution can be found for this dilemma.

Was this issue every resolved? The app on my phone is still freezing after a search for about 2 weeks now iPhone SE iOS 18.5

Hello @mariannevred, Thanks for the follow-up. Our team is working to investigate and resolve this issue as quickly as possible. We'll circle back once we receive further information. Thanks to you all for your patience.

This works temporarily for me too on my SE but was not a problem until last week or two. Larger text should not impede navigation but it does!

Hello @Irldexter, Thank you for reporting this issue. This information has been forwarded to the appropriate team for further investigation. I'll reply once we receive further information. Thank you for your patience.

That doesn’t work

It freezes on my iPhone SE no matter what steps I take to resolve it. It was fine a few weeks ago

I have exactly the same problem. 2 year old iPhone SE. No problem on iPhone 8 or iPads.

Hello @Stevemg1270 and @Rogerd, Thank you for reporting this issue. This information has been forwarded to the appropriate team for further investigation. I'll reply once we receive further information. Thank you for your patience.