Freezes

Hi AfishH, In order for us to attempt to investigate your problem, could you provide us with more information? Are you experiencing this issue on IMDb.com, the mobile site or on one of our mobile apps on iOS or Android? Please also follow the below steps and/or respond with the requested information. • For iOS, please ensure that your device is on iOS 13 or higher • For Android, please ensure that the IMDb App is version 8 or higher In order to investigate further about this situation, please try the following steps : - Restart your device - Clear cookies and browsing history, if applicable - Ensure that your device and app/web browser have the latest updates - Attempt to reproduce the issue on a different browser/device (e.g. Chrome, Safari) - Check your internet connection - Uninstall and then reinstall back the app If you've followed each of the steps above and are still experiencing issues, please provide us with the following information: 1. Your device model (e.g. iPhone X, Samsung Galaxy s9, Windows/Mac): 2. Your device's operating system & version (e.g. iOS 11.2.1, Windows 10): 3. Your IMDb app version, if applicable (e.g. 1.4): 4. Explanation of the problem, including clear steps to reproduce the issue: 5. Is the issue also happening with other browser/devices? 6. Have you had this problem before? If so, when did it start happening?: Thanks!

I have the same issue with my IMDB app on my phone. This app has recently started freezing up constantly when doing searches. I have an iPhone SE (1st gen) and IOS 18.5. I have uninstallled and reinstalled several times, but it does not fix the issue. I have cleared cache and history in my browsers. I have rebooted. Few times, too. The app is virtually unusable.

Thanks for your quick response. Here’s mine for yours: 1. iPhone SE 2. IOS 18.4.1, updated to 18.5 3. N/A 4. Freezes up on certain searches, ie. Poker Face. Followed all recommended steps to solve issue, ie. updated software, restarted device, etc. 5. Works in laptop browser. 6. It’s been ongoing for approximately a week. Thanks for your prompt attention.

Thanks for responding. I’m also on an iPhone SE, so I wonder if that’s the common issue. Guess we’ll find out.

Mine has been going on for a week, too. Sounds like we have the same issue. I’ll ditch the app rather than move to a big ass phone.

Don’t blame you, I don’t like big ass phones either.

This app has recently started freezing up constantly when doing searches. I have an iPhone SE (1st gen) and IOS 18.5. I have uninstallled and reinstalled several times, but it does not fix the issue. I have cleared cache and history in my browsers. I have rebooted. Few times, too. The app is virtually unusable. Note: This comment was created from a merged conversation Link : https://community-imdb.sprinklr.com/conversations/imdb-app-iphone-ipad/freezing/68247d23c7f4d6377307600c Title : Freezing

Hello @AfishH and @highman, Thank you for reporting this issue. I've forwarded this information to the appropriate team for further investigation. I'll reply once we receive further information. Thank you for your patience.

Thank you!

Thanks

I have the same issue. Also SE. tried everything. This has been going on for a long time now. I used to be able to search on browser but now automatically redirects without giving me the option. App version 15.8.5 IOS 18.5 Cannot use the app - once you search for anything it is totally frozen.

Hello @SnowWine, Thank you for reporting this issue. This information has been forwarded to the appropriate team for further investigation. I'll reply once we receive further information. Thank you for your patience.

Hello @Cbell911, Thank you for reporting this issue. This information has been already forwarded to the appropriate team for further investigation. I'll reply once we receive further information. Thank you for your patience.

Same problem with my iPhone SE. can’t use it anymore it freezes

Hello @ozarkmeemaw, Thank you for your message though I'm sorry to hear you're having trouble with the IMDbPro mobile app. Please know that for the security of our members, we no longer support login functionality for certain versions of the IMDb App. • For iOS, please ensure that your device is on iOS 13 or higher • For Android, please ensure that the IMDb App is version 8 or higher Most other IMDb app issues can be resolved by attempting these troubleshooting steps: -Force close the app, then re-open -Log out of your account in the IMDb app, then log back in -Restart your device -Remove the app from your phone and download it again If none of that works, please provide us with the following information: -Device model: -Operating system name and version number: -IMDb/IMDbPro app version number: -Screenshots/videos showing the error: -App Display Region and Language:

Thanks for your reply, but this situation occurred several times BEFORE I had an IMDb account but only on my iPhone SE (fully updated with the most recent iOS). The only reason I have this account is to get help with the issue. When I did, I noticed that there are others who've reported the same issue—one of them who also has an iPhone SE. One person who replied said he had reported it to a team. Since it appears to be a known issue, I hope IMDb will resolve the issue soon.

That doesn’t work

I also have an iPhone SE with the latest update, ios 18.5 and after using this app for multiple years it now freezes up on me. I have tried all of the solutions suggested and it still freezes. It does so randomly as I will enter a movie title and be able to scroll with no issues but then another title will freeze and I can’t scroll nor will hitting the back arrow work. Then another title will be fine again. Sometimes the first title I enter will freeze and sometimes it will freeze after a few entries worked with no issues. There is no rhyme or reason to it. I am frustrated beyond belief especially after seeing that the developers were notified ages ago. What is the hold up? As I said I have tried every solution the developers suggest.

Hello @RickG, In this case, we recommend you to uninstall the App and then re-install it. If you are still facing the same issue, please confirm and write us back with the following: • Device model • OS version number • IMDb App version number • Screenshots Your device model and software version number can be found in your phone settings, typically in "General information" and "About" sections. For more information about how to access this information or for troubleshooting tips, please visit our Help Site article: https://help.imdb.com/article/imdb/mobile-web-apps/imdb-app-general-troubleshooting/GPV9HCYQGA8XT8QZ?ref_=helpcs_p#

Possible SOLUTION: I’ve had the same problem on my iPhone SE. iOS 18.5. Reinstalling didn’t work, but when I changed my display setting from Larger Text to Default, that did it. (Unfortunately, this isn’t really a solution for me, since I prefer the zoomed text on my smaller phone.)

Hello @RickG, Thank you for reporting this issue. I've forwarded this information to the appropriate team for further investigation. I'll reply once we receive further information. Thank you for your patience.

Having the same problem the last week or so. Good to know it's not just me.

Hello @ozarkmeemaw, Thank you for letting us know and I'm sorry for any inconvenience. Our tech team is still investigating this issue and once there's an update, we'll circle back.

Switching from zoomed text on my SE iPhone to default text does resolve the freezing issue, but like you I prefer the zoomed text. Hopefully, a solution can be found for this dilemma.

Was this issue every resolved? The app on my phone is still freezing after a search for about 2 weeks now iPhone SE iOS 18.5

Hello @mariannevred, Thanks for the follow-up. Our team is working to investigate and resolve this issue as quickly as possible. We'll circle back once we receive further information. Thanks to you all for your patience.

This works temporarily for me too on my SE but was not a problem until last week or two. Larger text should not impede navigation but it does!

Hello @Irldexter, Thank you for reporting this issue. This information has been forwarded to the appropriate team for further investigation. I'll reply once we receive further information. Thank you for your patience.

That doesn’t work

It freezes on my iPhone SE no matter what steps I take to resolve it. It was fine a few weeks ago

I have exactly the same problem. 2 year old iPhone SE. No problem on iPhone 8 or iPads.

Hello @Stevemg1270 and @Rogerd, Thank you for reporting this issue. This information has been forwarded to the appropriate team for further investigation. I'll reply once we receive further information. Thank you for your patience.

Hello Thank you for the information! Other users are welcome to try that troubleshooting and let us know how it goes. On my end, I've shared this with our tech team as well.

It does resolve the freezing issue, but is not a preferred solution, since many users like to use the larger text setting to see the display better.

True, as do I. But, I just offered the info for those dealing with the issue. As you said, some (including I) do not see this as an acceptable resolution to this issue.

I'm not sure IOS26 fill properly install on an IPhone SE (2nd Gen) but I'll be testing that issue next weekend. I'll let this thread know of my results. A significant number of users use an IPhone SE, so you (the Company) may not want to abandon them.

Not to mention, many may choose NOT to upate to IOS 26. So a workaround will definitely be welcomed.

Unfortunately, I have an SE PHONE gen 1 and it may not be updateable to IOS 26. That’s Apple…they always want their customers to update to a larger, more expensive device.

Maybe resolved for you, however still freezes on my SE

Durn! I thought they'd fixed it for everyone. Glad you replied, in case someone somewhere is paying attention. Dare we hope?

It still freezes for me, too, when I set my display to Larger Text. Works OK when I use the default setting. So it is still the same issue as originally reported several weeks ago.

Oh sorry, Patrick, but the new version doesn't seem to have improved the situation. I noticed last night that the app had started freezing—again in my case. It had been working pretty well until last night. But thanks for the attempt.

Same and larger text is not enabled for me. Why do you have to log on to everything to use it these days? I hate giving out my personal info, as if you don’t have it anyway…

No soap, same issue. Doesn't anyone there use an "SE" IPhone to test it?

I updated to v15.10, but the issue of freezing remains unresolved.

Hello @SpaceRain6, In this case, we recommend you to uninstall the App and then re-install it. If you are still facing the same issue, please confirm and write us back with the following: • Device model • OS version number • IMDb App version number • Screenshots Your device model and software version number can be found in your phone settings, typically in "General information" and "About" sections. For more information about how to access this information or for troubleshooting tips, please visit our Help Site article: https://help.imdb.com/article/imdb/mobile-web-apps/imdb-app-general-troubleshooting/GPV9HCYQGA8XT8QZ?ref_=helpcs_p#

I tried that already. Device is iPhone SE 3 and OS 18.3.2. App version is the latest. I scroll down a little bit on a movie or tv show page and the app gets stuck and crashes.

Hello @SpaceRain6, Thank you for reporting this issue. I've forwarded this information to the appropriate team for further investigation. I'll reply once we receive further information. Thank you for your patience.

It still hasn’t been fixed yet.

Hello @SpaceRain6, Thanks for the follow-up. Our team is working to investigate and resolve this issue as quickly as possible. We'll circle back once we receive further information. Thanks to you all for your patience.

I’m having the same issue. I’ve deleted and reloaded and updated. Still freezes when I try to look at most shows we watch on streaming. Bones is an example, but also on NCIS Original which is still running. Open the app, find the show and the screen just freezes. Useless.

It appears to only happen to me when I select movies from search.

Hello @BaxtersMom, Thank you for reporting this issue. This information has been forwarded to the appropriate team for further investigation. I'll reply once we receive further information. Thank you for your patience.

I have this issue too. freezing on all pages when I search something, I can't scroll down. Iphone se 2022.

Actually it’s been happening to me for series from search too, not just movies. The issue still persists.

Any updates or progress fixing this yet? It’s still going on