11 Messages
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172 Points
I no long receive notification banners for new episodes on my iPhone.
Starting about a month ago I stopped receiving pop up banner notifications on the current shows I watched. Instead for a couple weeks I received the random notification from Apple TV instead, but even that has stopped. Ironically last week and today I did receive a notification for new episodes of Widow’s Bay through IMDB, which is an Apple TV show. However I still do not receive notifications for any other shows.
I checked my in app settings, where I turned everything off then back on, and logging out of my account and then back in did not help either. Since then I’ve signed up to be notified via e-mail, but that misses a show on occasion too, like ‘American Dad!’. I could not find anyone with the same issue, so I don’t know if this is a well known issue. What can I do?
Jon
Employee
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1.9K Messages
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19K Points
1 month ago
Hello @Spike2pt0,
In this case, we recommend you to uninstall the App and then re-install it. Please be advised that for the security of our members, we no longer some functionality for certain versions of the IMDb App on specific device operating systems (OS).
• For iOS, please ensure that your device is on iOS 17.0 or above
• For Android, please ensure that your device is on Android OS 11 or above
• For FireOS, please ensure that your devices is on FireOS 8.0 or above
Your IMDb mobile app should also be the following versions:
• For iOS, app version 14.16 or above
• For Android, app version 9.1.3 or above
• For FireOS, app version 9.1.3 or above
However, if you've confirmed that your device meets the criteria, please confirm and write us back with the following:
• Device model
• OS version number
• IMDb App version number
• Screenshots
Your device model and software version number can be found in your phone settings, typically in "General information" and "About" sections.For more information about how to access this information or for troubleshooting tips, please visit our Help article.
10
Spike2pt0
11 Messages
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172 Points
6 days ago
About a month ago I posted about an issue where I no longer receive the notification banners for new episodes of active shows on my watch list. There was some back and forth replies where I provided phone, app details, and the names of some of the shows I would normally receive notifications for. Then for 20 days I didn’t hear back, until last weekend when there was a response that simply said the following.
“Hi @Spike2pt0,
Thank you for your patience.
Our technical team has fixed the issue.”
Unfortunately the issue was (and is) in fact ongoing still. I replied the same day with photos of the e-mail I received for a new episode and of the new in-app notification center missing the same notification. The photos will be attached below, with one posted as a reply. However there was no further response and the post was just marked solved.
If this is an ongoing issue that doesn’t have a fix at the moment, that is fine, and I understand this isn’t an app-crippling bug or anything. As it stands the issue persists.
Thank you and have a nice evening.
Note: This comment was created from a merged conversation Link : https://community-imdb.sprinklr.com/conversations/imdb-app-iphone-ipad/issue-with-notifications-banners-continues/6a30784851779a1f9cd59f18 Title : Issue with notifications banners continues3
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