1 Message

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70 Points

Friday, March 4th, 2022

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2

Marking review as helpful/not helpful is not being saved

When I click on the thumbs up/down to mark a review as helpful/not helpful the app does react. But if I leave the app and come back to it, I see that it’s not been saved. Say a review has 50 thumbs up, I mark it as helpfully as well, it says “You found this helpful”. I leave the app and come back to it: the thumbs up are back to 50 instead of showing 51. 

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8.4K Messages

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193.9K Points

4 years ago

@Susy  Thanks for the feedback, however, this is the expected behaviour today.  Your vote is recorded, but votes are not processed in real-time, sorry.  Similarly your specific vote of up vs. down is not reflected once you move away from a page and return, sorry.  

We will convert your post into an idea for future consideration. 

2 Messages

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70 Points

8 days ago

When I select the thumbs up or down on the “found this review helpful”, it says either “you found this helpful” or “you found this not helpful” which is good. BUT when I close out and come back to the same page, my thumbs up or down was never clicked and will not say “you found this helpful” or “you found this not helpful” anymore. Clicking the thumbs up or down has become a completely useless mechanic for me since it does not stay selected and it does not add a number to the helpfulness or unhelpfulness review. Is this a bug? Note: This comment was created from a merged conversation Link : https://community-imdb.sprinklr.com/conversations/imdb-app-iphone-ipad/review-found-helpful-button/60766dc103bbdd3341383be5 Title : “Review found helpful” button