rating lag or problem

Hi Kedi-

For additional information about IMDb ratings and weighted averages, please refer to our following Ratings FAQs guide.

Cheers!

@Maya​ i know how the rating works what im trying to say is that the housemaid movie in the recently viewed section updated and has a rating of 5.6 as of now but when i look down at my watchlist and see the housemaid movie the rating has been stuck at 5.7 and when you open the movie it still shows at 5.7 and the number of rating is still the same where it typically changes most times of the day

@Kedi- We have not been able to replicate the rating discrepancy for this title. 

Can you provide us with screenshots and confirm your device details?

  @Maya​ so this has been like this since yesterday ios is my device 

​ any help ? 

Hi @Kedi​ -

Thanks for posting these screengrabs from your iOS device.  I have passed the details to our mobile team to take a look.

In the meantime, since this title has just been widely released, you can expect the rating to shift.

@Michelle​ any idea when can this be fixed 

Hello @Kedi​,

To further investigate this situation, our technical team needs you to provide us with the following information:

• Device model
• OS version number
• IMDb App version number

Thanks in advance!

@Jon​ 15 pro max-18.6.2-16.2.2

Hello @Kedi​,

Thank you for providing this information. Once we have updates on this matter we will circle back. 

Hello @Kedi​,

We can confirm that this issue is now resolved, we've released app version 16.2.3 that fixes this issue. I apologize for any inconvenience this may have caused.

Hello @Kedi​,

Thank you for reporting this.

We've passed this information to our tech team and they are still investigating this, hence there isn't an estimated fixing time. As soon as there's an update, we'll circle back. 

okey appreciate it 

its been 4-5 days with this problem is it going to get fixed ? 

@Kedi​ It is the end-of-the-year holiday season right now and many of the team are already out of the office.  It will at least be the new year before anyone looks at this issue, sorry. 

In the meantime, if you delete the app and re-install it, any “stuck” ratings should be cleared with the fresh installation.  

Hope this helps. 

@Col_Needham​ my head will hurt till new year but what else can i do 😂.  enjoy the holidays guys!

@Kedi​ As noted above, you can delete the app and reinstall it and the problem should vanish. 

@Col_Needham​ so when can i expect it to be fixed as i cannot keep continuing deleting and reinstalling the app every time i need to watch the rating of a movie 

Hello @Kedi,

Our tech team is working on implenting a fix for this​. They should update us shortly and as soon as they do, we'll notify you. 

Hello @Kedi​,

Thank you for reporting this.

Please update your app to the 16.2.3 version and try to replicate the issue. If you are experiencing the same problem, let us know. 

@Jolene​ i tried it and it has been fixed thank you