Ratings List

@Jon​ Thanks for the reply! I'm actually talking about the regular IMDB app, not IMDB Pro. I have also deleted and reinstalled the app several times, which doesnt seem to work. I also just updated my phone today to IOS 26.5. I am currently on an Iphone 16, IOS 26.5, and i dont have the imdb pro app, just the regular one. And when i open my ratings it tries to load, then crashes, so theres not much to screenshot. For background, even though that doesnt work, viewing my watchlist, and other playlists on the app work just fine.

Thanks for the help!

@Jon​ also my imdb app version is version 16.7.1

@apfox01​ How many ratings do you have? 

@Col_Needham​ My counts at 8,858. Usually it might take a few seconds to load but i've never had a problem before yesterday. I thought it might be the number but My father has over 14,000 ratings and i dont think he's had any issues.

@apfox01​ Thanks for confirming. 8,858 is not a problem at all; we asked as in some cases these types of problems are caused by an excessive number of ratings (over 50,000). Since you have tried all of the standard troubleshooting advice, one of the customer service team will need to open a ticket for you.  

One additional piece of information which will be helpful for the ticket. Please post the URL to which you are redirected when you open this link -> https://www.imdb.com/profile/ 

This will help us locate your account to determine what is happening. 

@Col_Needham​ sure! Here's the link : https://www.imdb.com/user/p.wiougxsbnc3q5vmvojdejzwqqq

Hi @apfox01​,

I've forwarded this information to our technical team for further investigation, ticket reference V2234190373.

We will email you back when we receive an update on this.

Thank you in advance for your patience.

Hi @apfox01,

Our technical team require further information to continue the investigation. In this case, please share the logs of your IMDb app after crashing. 

To share the logs, please go to >Settings > Privacy & Security > Analytics & Improvements > Analytics Data​ 

Let us know once you share the data. Thanks in advance. 

@Martymccflyy​ I have the data do you just want me to paste it in another reply here or is there somewhere i can email it too? It'd be a long comment if i just paste it all

Hello @apfox01​,

You can reply here. Thank you! 

Hello @apfox01​,

The link has denied me access. Could you please grant us access or share a public link? 

Hello @apfox01​,

Thank you for your response. I have forwarded this information to our technical team. We will let you know as soon as we have any updates on this matter. 

@Jon​ Hey, has the technical team been able to nail down the issue yet? I don't mean to push it, just interested in a status update.

Hello @apfox01​,

Thank you for your patience! Could you go back to Settings > Privacy & Security > Analytics & Improvements > Analytics Data, search specifically for "IMDb", and share the matching file(s)?

Thanks in advance!

@Jon​  Thanks for the reply. I'm actually in the Analytics tab now, searching for IMDb and nothing is showing up. Although i tried to attach the most recent file, but i cant find the attach button on this

Hello @apfox01​,

Please upload the file directly to a file-sharing source, such as Dropbox, then write back with a link to the file so we can investigate further. If you choose to use Dropbox, you can follow this process to generate a link to the file that we can use to download:

1. Start in "My files"

2. Hover over the file and click "Share"

3. In the smaller window that opens, click "Copy link" in the bottom right corner

4. Paste the generated link into your reply to us

Thanks in advance! We look forward to your reply. 

Hello @apfox01​,

Thank you for your response. I have forwarded this information to our technical team. We will let you know as soon as we have any updates on this matter. 

Hi @Jon​, I was wondering if there were any updates on the situation, as it's been about a week. I also don't see the comment i left with the dropbox link so let me know if i should send it again or if there's anything else i should give you.

Thanks for all the help!

Hello @apfox01​, 

Thanks for the follow-up. Our team is working to investigate and resolve this issue as quickly as possible. We'll circle back once we receive further information.

Thanks to you all for your patience.