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5 Messages

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114 Points

Friday, January 3rd, 2025 9:32 AM

Solved

Unicode Characters in notes (iOS app)

I use Unicode Characters in my notes, but in the iOS app they disappear, if I try to insert them. On the website I don’t have this problem. If I use the website, then the charakter will show up in the app too.

Employee

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153 Messages

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1.6K Points

13 days ago

Hello @wuhuuh,

Thank you for your message


Most IMDb app issues can be resolved by attempting these troubleshooting steps:


-Force close the app, then re-open
-Log out of your account in the IMDb app, then log back in
-Restart your device
-Remove the app from your phone and download it again

If none of that works, please provide us with the following information:

-Device model:
-Operating system name and version number:
-IMDb/IMDbPro app version number:
-Screenshots/videos showing the error

5 Messages

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114 Points

Hello Jolene,

thank you for the tips, but they didn’t work.

I discovered, that I can use unicode characters in the note field, if I use the "check in" feature, but not directly by entries on a list. Maybe the textfields are programmed differently?


Device model: iPhone 16 Pro

Operating system name and version number: iOS 18.2 (22C152)

IMDb app version number: 15.3

Thank you in advance.


Best regards 

P.S.: Please excuse any misspelling. English is not my native language. 

Employee

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153 Messages

 • 

1.6K Points

Hello @wuhuuh,

Thank you for your message! Could you also attach screenshots or videos of the issue? We'll be glad to investigate further.

5 Messages

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114 Points

Sorry Jolene,

I hope this can help. On the website I added some unicode characters (⏵, ♥︎) to a note. If I try to paste the heart at the start of the note in the app, it won’t let me.

5 Messages

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114 Points

Video:

Employee

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17.6K Messages

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314.9K Points

Hi @wuhuuh​ -

Thanks for including the video.  I have shared this information with the appropriate tech team (ticket # P189472412).  As soon we have an update on the status we will relay the information here.

5 Messages

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114 Points

Hello Michelle,

thanks for your help.

Best regards