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70 Points

Wednesday, September 17th, 2025

Solved

Account

I don’t remember how I did my initial access to IMDB. It was many years ago. My user name is carlosalexandreandre but when I log in my laptop I tried to get in with my Gmail and my ICloud email and after login I don’t find my favorites and my ratings I’ve been doing all over the years. I’m also afraid to lose all the data if I do a different log in in my cell phone. What I have to do? Can you assist me?

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1.5K Messages

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14.9K Points

16 days ago

Hello @carlosalexandreandre, In order to help you with your request, I recommend you to contact our customer service team: https://help.imdb.com/contact?deepLink=recovery&disableLoginPopup=true Please remember to include the IMDb account e-mail address you want to recover and the user ID.