All my ratings are gone

I recently purchased a new iPhone. When logging onto the IMDb app, it asked me to reset my password. I did so, but my account is empty of everything that was there before, including more than 1000 movie Ratings. Any recourse? Thanks.

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F

Fran

Employee

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2.7K Messages

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27.6K Points

5 days ago

Hello Jimdandy160,

It looks like you are using differente sign in information leading you to a differente IMDb account, make sure that you are signing in with the correct email address used before for your profile.

You can also take a look at our Help Articles.

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J

Jimdandy160

2 Messages

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80 Points

Hello Fran and thanks your quick reply….

alas I’ve only ever had one email.

i tried logging out off the app, and signing in again, to no avail.
The weird thing is my reviews of about 5 films do show up. But none of my ratings.
Thanks again for any insight.

Jim

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5 days ago

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J

Jolene

Employee

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169 Messages

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1.7K Points

Hello @Jimdandy160,

Thank you for the update! Is very possible your original account is under a different address.

In order to help you with your request, I recommend you to contact our customer service. Please remember to include the following information in your message:

The IMDb account e-mail address you want to recover and also please attach any other email addresses you've had in the past, even if you don't have access to them anymore.
The new e-mail address you wish to use to replace the e-mail address of the IMDb account you want to recover

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4 days ago

Jimdandy160

All my ratings are gone

Fran

Jimdandy160

Jolene

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