J

1 Message

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70 Points

Tuesday, December 31st, 2024 1:43 AM

Solved

Can't access my account

My account is over 10 years old and Associated to an email provider that no longer exists. I want to login on a new phone but I can't because I don't remember its passwords and the only option I have for password changing is via the email that is available no more and I've never associated it to a phone number either, so how can I access my account? Bear in mind I still have access to it in my old phone, but it gives me no option of changing either the email or phone number.

Employee

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153 Messages

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1.6K Points

12 days ago

Hello @Jonjonz,

In order to help you with your request, I recommend you to contact our customer service. Please remember to include the following information in your message:

  • The IMDb account e-mail address you want to recover
  • The new e-mail address you wish to use to replace the e-mail address of the IMDb account you want to recover