T

3 Messages

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92 Points

Saturday, November 12th, 2022 1:25 PM

In Progress

“Favorite Theaters” Count Total

If I scroll to the bottom of the “You” tab it says I have 5 “Favorite Theaters” but I can only see 2 of them (indicated with a red heart) when I open up the “Favorite Theater” section. I suspect that the other 3 were theaters that shut down during the pandemic, so they are not visible, but still affect my favorites count total. Is there a way to remove them?

Employee

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729 Messages

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8K Points

2 years ago

Hello @thescherz,

To delete a theater from your "Favorite Theaters" list, please go to "Showtimes & Tickets section", click on "Favorites", and click on the read heart selected for the theater you want to remove from your list; this will remove the theater from your Favorite Theater section.

Please let us know if we can offer any further help.

3 Messages

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92 Points

@Edward​ neither the theaters nor the red hearts are showing up, so there’s nothing to click on or remove. Only 2 out of 5 favorite theaters are showing up. 

Employee

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890 Messages

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9.6K Points

@thescherz​ 

I understand.

I sent your case for review to our technical team, let me notify you as soon as I have more information.

3 Messages

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92 Points

Is there an update on this issue?

Employee

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729 Messages

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8K Points

Hello @thescherz​,

We can confirm that the issue is still open and pending prioritization.  We cannot confirm a timeframe as to when a fix will be made, but we will update the thread as soon as we have a status.

Thanks for your patience!

Employee

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2.3K Messages

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23.4K Points

Hello thescherz,

I want to update you on the status of this outstanding issue.  Our team is still reviewing and working on a resolution.  I understand the inconvenience this may cause and appreciate your patience.  As soon as there is an update, our community team will confirm the details here.