“Favorite Theaters” Count Total

If I scroll to the bottom of the “You” tab it says I have 5 “Favorite Theaters” but I can only see 2 of them (indicated with a red heart) when I open up the “Favorite Theater” section. I suspect that the other 3 were theaters that shut down during the pandemic, so they are not visible, but still affect my favorites count total. Is there a way to remove them?

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Edward

Employee

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730 Messages

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8K Points

2 years ago

Hello @thescherz,

To delete a theater from your "Favorite Theaters" list, please go to "Showtimes & Tickets section", click on "Favorites", and click on the read heart selected for the theater you want to remove from your list; this will remove the theater from your Favorite Theater section.

Please let us know if we can offer any further help.

5

0

T

thescherz

3 Messages

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92 Points

@Edward neither the theaters nor the red hearts are showing up, so there’s nothing to click on or remove. Only 2 out of 5 favorite theaters are showing up.

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2 years ago

0

Sally

Employee

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892 Messages

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9.6K Points

@thescherz

I understand.

I sent your case for review to our technical team, let me notify you as soon as I have more information.

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2 years ago

T

thescherz

3 Messages

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92 Points

Is there an update on this issue?

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2 years ago

0

Edward

Employee

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730 Messages

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8K Points

Hello @thescherz,

We can confirm that the issue is still open and pending prioritization. We cannot confirm a timeframe as to when a fix will be made, but we will update the thread as soon as we have a status.

Thanks for your patience!

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2 years ago

0

F

Fran

Employee

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2.7K Messages

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27.4K Points

Hello thescherz,

I want to update you on the status of this outstanding issue. Our team is still reviewing and working on a resolution. I understand the inconvenience this may cause and appreciate your patience. As soon as there is an update, our community team will confirm the details here.

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8 months ago

thescherz

“Favorite Theaters” Count Total

Edward

thescherz

Sally

thescherz

Edward

Fran

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