Getting error while adding to watchlist.

Hi team

when I was trying to add movie to watchlist or updating acc details it is shows error which was fine for me unless it showed backend failure error. As I am software developer it is not a good practice to show your backend error, it might be a doorway for any hacker to your systems.

so please fix the issue.

imdb ios app version 15.1.1

Ios 18.0.1

Responses

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Accepted Solution

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_Anna_

Employee

•

12 Messages

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272 Points

1 year ago

Hi All,

The reported issue has been sorted out. Can you please confirm the same from your side.

Thanks for your support.

2

J

jazzykhalid

27 Messages

•

478 Points

@_Anna_ Yes I am finally able to log in. Thank you

1 year ago

alex_hartsell

363 Messages

•

7.2K Points

@jazzykhalid Me too and we are back. Thank you so much.

1 year ago

Official Solution

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_Anna_

Employee

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12 Messages

•

272 Points

1 year ago

Hi @shesharajgore

Apologies for inconvenience.

This is a known issue and we have already reported this to the relevant team.

They are looking into it.

Thank you for your patience meantime.

(edited)

0

A

abbatazappa

12 Messages

•

176 Points

1 year ago

As of tonight I am no longer able to sign in. It just returns me to the sign in page. Also, searches return "Something went wrong. Please reload the page and try again" and some random movie quote.

Note: This comment was created from a merged conversation originally titled Cannot sign in, searches return error page

4

0

A

abbatazappa

12 Messages

•

176 Points

Also just noticed the home page, other than the ad at the top, is all error messages: "Sorry, there was an error loading the page" under each section (What to Watch, Exclusive Videos, etc.)

1 year ago

0

Karen

183 Messages

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4.6K Points

I can't log in either.

1 year ago

0

alex_hartsell

363 Messages

•

7.2K Points

@abbatazappa I can't log in either. Something is wrong with IMDb and we need to know what is going on and what is wrong with IMDb right now!

1 year ago

0

Jon

Employee

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1.6K Messages

•

15.8K Points

Hello @abbatazappa,

The issue has been reported to our engineering team, and a fix has been implemented. Please restart your device and try again to sign into your IMDb/IMDbPro account.

If the issue persists, please provide us with the following information:

Device model
Operating System version number
IMDb App version number
Screenshots
Description of the issue you're experiencing, including any steps to reproduce the problem

Your device model and software version number can be found in your phone settings, typically in "General information" and "About" sections.

For more information about how to access this information or for troubleshooting tips, please visit our Help Site article.

1 year ago

0

crudo

2 Messages

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74 Points

1 year ago

Neither from iOS app, or web browser (Chrome, Safari on MacOS)

Getting server internal error when using IMDB user and password.

{
"errors": [
{
"message": "Context creation failed: Type of coral response did not match expected response: {\n \"requestId\": \"7580a23e-8263-4b22-bcd0-95c61535db94\",\n \"data\": {\n \"Output\": {\n \"__type\": \"com.amazon.coral.service#InternalFailure\"\n },\n \"Version\": \"1.0\"\n }\n}",
"extensions": {
"code": "INTERNAL_SERVER_ERROR"
}
}
]
}

Note: This comment was created from a merged conversation originally titled Login does not work

2

0

alex_hartsell

363 Messages

•

7.2K Points

@crudo Me too, something is wrong with IMDb. What is happing?!?

1 year ago

0

Jon

Employee

•

1.6K Messages

•

15.8K Points

Hello @crudo and @alex_hartsell,

The issue has been reported to our engineering team, and a fix has been implemented. Please restart your device and try again to sign into your IMDb/IMDbPro account.

If the issue persists, please provide us with the following information:

Device model
Operating System version number
IMDb App version number
Screenshots
Description of the issue you're experiencing, including any steps to reproduce the problem

Your device model and software version number can be found in your phone settings, typically in "General information" and "About" sections.

For more information about how to access this information or for troubleshooting tips, please visit our Help Site article.

1 year ago

0

J

jazzykhalid

27 Messages

•

478 Points

1 year ago

I am unable to log in to my IMDb account, which is associated with my company's scorecard. I tried forgetting the password link but it says it sent me an OTP to the email associated with my account but I haven't received any email. Neither in inbox nor in junk. Can someone please help me and let me know what the issue is?

Note: This comment was created from a merged conversation originally titled Unable to login to my acccount

(edited)

1

0

Jon

Employee

•

1.6K Messages

•

15.8K Points

Hello @jazzykhalid,

The issue has been reported to our engineering team, and a fix has been implemented. Please restart your device and try again to sign into your IMDb/IMDbPro account.

If the issue persists, please provide us with the following information:

Device model
Operating System version number
IMDb App version number
Screenshots
Description of the issue you're experiencing, including any steps to reproduce the problem

Your device model and software version number can be found in your phone settings, typically in "General information" and "About" sections.

For more information about how to access this information or for troubleshooting tips, please visit our Help Site article.

1 year ago

0

alex_hartsell

363 Messages

•

7.2K Points

1 year ago

Something is wrong with IMDb! We need answers now! What is happing? We can't log back in, go to pages or the apps! What is going on?! Why is it acting like this?!

(edited)

0

janusminoa

97 Messages

•

2.3K Points

1 year ago

I had just submitted a trivia item when I suddenly dropped out of IMDB. I tried to log on again several times, but found myself constantly being looped back to the logon screen. At a later attempt, I got an Error 500 message. This is the first time this has happened in my 14 years as a contributor. What is going on and how can this be fixed?

Note: This comment was created from a merged conversation originally titled Problem Logging on to my IMDB account

2

0

Jon

Employee

•

1.6K Messages

•

15.8K Points

Hello @janusminoa,

The issue has been reported to our engineering team, and a fix has been implemented. Please restart your device and try again to sign into your IMDb/IMDbPro account.

If the issue persists, please provide us with the following information:

Device model
Operating System version number
IMDb App version number
Screenshots
Description of the issue you're experiencing, including any steps to reproduce the problem

Your device model and software version number can be found in your phone settings, typically in "General information" and "About" sections.

For more information about how to access this information or for troubleshooting tips, please visit our Help Site article.

1 year ago

0

janusminoa

97 Messages

•

2.3K Points

Thank you. The issue seems to have been resolved, since I was able to regain access to the site late yesterday. I will keep your instructions in mind should this problem persist.

1 year ago

0

shesharajgore

Getting error while adding to watchlist.

_Anna_

jazzykhalid

alex_hartsell

_Anna_

abbatazappa

abbatazappa

Karen

alex_hartsell

Jon

crudo

alex_hartsell

Jon

jazzykhalid

Jon

alex_hartsell

janusminoa

Jon

janusminoa

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