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shesharajgore

1 Message

 • 

70 Points

Wednesday, November 13th, 2024

Closed

Solved

Getting error while adding to watchlist.

Hi team when I was trying to add movie to watchlist or updating acc details it is shows error which was fine for me unless it showed backend failure error. As I am software developer it is not a good practice to show your backend error, it might be a doorway for any hacker to your systems. so please fix the issue. imdb ios app version 15.1.1 Ios 18.0.1

Problem

 • 

Updated 

9 months ago

335

7

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Accepted Solution

_Anna_

Employee

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12 Messages

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272 Points

9 months ago

Hi All, The reported issue has been sorted out. Can you please confirm the same from your side. Thanks for your support.

2

jazzykhalid

27 Messages

 • 

478 Points

@_Anna_​ Yes I am finally able to log in. Thank you

9 months ago

alex_hartsell

342 Messages

 • 

6.7K Points

@jazzykhalid​ Me too and we are back. Thank you so much.

9 months ago

Official Solution

_Anna_

Employee

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12 Messages

 • 

272 Points

9 months ago

Hi

(edited)

0

abbatazappa

12 Messages

 • 

174 Points

9 months ago

As of tonight I am no longer able to sign in. It just returns me to the sign in page. Also, searches return "Something went wrong. Please reload the page and try again" and some random movie quote. Note: This comment was created from a merged conversation originally titled Cannot sign in, searches return error page

4

0

abbatazappa

12 Messages

 • 

174 Points

Also just noticed the home page, other than the ad at the top, is all error messages: "Sorry, there was an error loading the page" under each section (What to Watch, Exclusive Videos, etc.)

9 months ago

0

Karen

161 Messages

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4.2K Points

I can't log in either.

9 months ago

0

alex_hartsell

342 Messages

 • 

6.7K Points

@abbatazappa​ I can't log in either. Something is wrong with IMDb and we need to know what is going on and what is wrong with IMDb right now!

9 months ago

0

Jon

Employee

 • 

1.4K Messages

 • 

14.1K Points

Hello @abbatazappa, The issue has been reported to our engineering team, and a fix has been implemented. Please restart your device and try again to sign into your IMDb/IMDbPro account. If the issue persists, please provide us with the following information: Device modelOperating System version numberIMDb App version numberScreenshotsDescription of the issue you're experiencing, including any steps to reproduce the problem Your device model and software version number can be found in your phone settings, typically in "General information" and "About" sections. For more information about how to access this information or for troubleshooting tips, please visit our Help Site article. ​

9 months ago

0

crudo

2 Messages

 • 

74 Points

9 months ago

Neither from iOS app, or web browser (Chrome, Safari on MacOS) Getting server internal error when using IMDB user and password. { "errors": [ { "message": "Context creation failed: Type of coral response did not match expected response: {\n \"requestId\": \"7580a23e-8263-4b22-bcd0-95c61535db94\",\n \"data\": {\n \"Output\": {\n \"__type\": \"com.amazon.coral.service#InternalFailure\"\n },\n \"Version\": \"1.0\"\n }\n}", "extensions": { "code": "INTERNAL_SERVER_ERROR" } } ] } Note: This comment was created from a merged conversation originally titled Login does not work

2

0

alex_hartsell

342 Messages

 • 

6.7K Points

@crudo​ Me too, something is wrong with IMDb. What is happing?!?

9 months ago

0

Jon

Employee

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1.4K Messages

 • 

14.1K Points

Hello @crudo and @alex_hartsell, The issue has been reported to our engineering team, and a fix has been implemented. Please restart your device and try again to sign into your IMDb/IMDbPro account. If the issue persists, please provide us with the following information: Device modelOperating System version numberIMDb App version numberScreenshotsDescription of the issue you're experiencing, including any steps to reproduce the problem Your device model and software version number can be found in your phone settings, typically in "General information" and "About" sections. For more information about how to access this information or for troubleshooting tips, please visit our Help Site article. ​

9 months ago

0

jazzykhalid

27 Messages

 • 

478 Points

9 months ago

I am unable to log in to my IMDb account, which is associated with my company's scorecard. I tried forgetting the password link but it says it sent me an OTP to the email associated with my account but I haven't received any email. Neither in inbox nor in junk. Can someone please help me and let me know what the issue is? Note: This comment was created from a merged conversation originally titled Unable to login to my acccount

(edited)

1

0

Jon

Employee

 • 

1.4K Messages

 • 

14.1K Points

Hello @jazzykhalid​, The issue has been reported to our engineering team, and a fix has been implemented. Please restart your device and try again to sign into your IMDb/IMDbPro account. If the issue persists, please provide us with the following information: Device modelOperating System version numberIMDb App version numberScreenshotsDescription of the issue you're experiencing, including any steps to reproduce the problem Your device model and software version number can be found in your phone settings, typically in "General information" and "About" sections. For more information about how to access this information or for troubleshooting tips, please visit our Help Site article. ​

9 months ago

0

alex_hartsell

342 Messages

 • 

6.7K Points

9 months ago

Something is wrong with IMDb! We need answers now! What is happing? We can't log back in, go to pages or the apps! What is going on?! Why is it acting like this?!

(edited)

0

0

janusminoa

85 Messages

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2.1K Points

9 months ago

I had just submitted a trivia item when I suddenly dropped out of IMDB. I tried to log on again several times, but found myself constantly being looped back to the logon screen. At a later attempt, I got an Error 500 message. This is the first time this has happened in my 14 years as a contributor. What is going on and how can this be fixed? Note: This comment was created from a merged conversation originally titled Problem Logging on to my IMDB account

2

0

Jon

Employee

 • 

1.4K Messages

 • 

14.1K Points

Hello @janusminoa​, The issue has been reported to our engineering team, and a fix has been implemented. Please restart your device and try again to sign into your IMDb/IMDbPro account. If the issue persists, please provide us with the following information: Device modelOperating System version numberIMDb App version numberScreenshotsDescription of the issue you're experiencing, including any steps to reproduce the problem Your device model and software version number can be found in your phone settings, typically in "General information" and "About" sections. For more information about how to access this information or for troubleshooting tips, please visit our Help Site article. ​

9 months ago

0

janusminoa

85 Messages

 • 

2.1K Points

Thank you. The issue seems to have been resolved, since I was able to regain access to the site late yesterday. I will keep your instructions in mind should this problem persist.

9 months ago

0

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