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progeon
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2 Messages

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80 Points

Thursday, August 7th, 2025

Solved

Help us protect your account

I received the following message. "Help us protect your account. We have detected unusual activity on your account and have locked it temporarily. Please contact customer service for further assistance." How do I recover my account?

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Updated 

2 months ago

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Ozzy

Employee

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2.5K Messages

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25.7K Points

2 months ago

Hi progeon, Please could you provide us with more details in regards to your issue. On which page did you see this message? What device/browser are you using? Can you provide us with your IMDb user ID? You will find this in the URL when visiting your IMDb Profile. It will look something like this: ur#########. Thanks!

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progeon

2 Messages

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80 Points

I got this message when I tried to recover my account password. I did it on my PC, Chrome browser. I don't know my IMDb user ID. I can only provide the email address of this account.

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2 months ago

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Jon

Employee

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1.5K Messages

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14.9K Points

Hello @progeon, In order to help you with your request, I recommend you to contact our customer service. Please remember to include the IMDb account e-mail address you want to recover: https://help.imdb.com/contact?deepLink=recovery&disableLoginPopup=true

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2 months ago

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