4 Messages
•
134 Points
I can't change my account email, which I don't have access to
I created my IMDB account decades ago, with an old email address I don't have access to anymore - let's call it abc@hotmail.com. I don't remember when, but at some point I started logging in to IMDB via Google authentication with my new/current email address - let's call it xyz@gmail.com
When I try to change the account email to my current one (xyz@gmail.com), it asks me for my IMDB password, which I don't know since I've been singing in with Google. I also can't reset IMDB password because it will go to the old email I don't have access to (abc@hotmail.com)
What can I do?
PS: Attached is the image I see when trying to change the email (the validation is successful, but I can't confirm the change)
Sally
Employee
•
892 Messages
•
9.6K Points
2 years ago
Hi there,
No worries!
Please contact us here and our Customer Service team will help you out!
4
0