244 Messages
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3.2K Points
IMDb contact form broken
For what reason for the second day i can't send emails?
Imdb contact is already frustrating, because on big problems you can't get normal help
Always answers different person and doesn't know nothing about it
So you always need to start everything from the beginning
ugnieska
244 Messages
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3.2K Points
2 years ago
Why it can't have like others sites do, when you write to staff it opens window and you speak only with one person till your problem is solved. Here you need to write 10 times the same thing and it's still not solved... Now this...
(edited)
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Col_Needham
Employee
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7.7K Messages
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185.1K Points
2 years ago
@ugnieska Sorry about this. Please logout of IMDb and login again and then try to send a message as there might be a problem with your registration cookies.
If this does not fix it, please try the steps in https://help.imdb.com/article/imdb/common-issues/why-is-imdb-displaying-differently-on-my-browser/GF2ZAR69V859XLHF and let us know what happens.
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VonPunk
837 Messages
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16.2K Points
2 years ago
I have the same issue, I never use Contact page (I find it almost useless compared to the great help I get on this forum) except to request submission cancellations but cannot send an email either. Tried all suggestions from Col, logged in and out 3 times, deleted IMDb cookies, disabled adblocker. Still cannot send.
This what I sent so if anyone can help here;
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Michelle
Employee
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17.9K Messages
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317.7K Points
2 years ago
Hi @ugnieska & @VonPunk -
The issue has now been resolved and the Contact Form should allow emails to be sent.
Thanks again for your reports and your patience!
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