Issues accessing IMDb.com on a Mac - Application error: a client-side exception has occurred

Past few weeks IMDb page loads for 1 second on my Mac then switches to a blank page w/this message: Application error: a client-side exception has occurred. Also, my login account has disappeared & I'm being directed to Amazon. If I turn off Javascript now I can proceed part way but still can't enter the page unless I login which I can't do if Javascript is turned off.

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Frances_Milena

Employee

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24 Messages

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400 Points

1 month ago

Hello @westsideschl, Thanks for reporting this. I've forwarded this information to the relevant team for further investigation, ticket reference #D334505297. We'll reply once we receive further information. Cheers!!

Mauri

8 Messages

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104 Points

1 month ago

Since a few days I am experiencing a visualization problem affecting any IMDB page: after few seconds since I opened a given page (perfectly visibile) the page turn black with this message "Application error: a client-side exception has occurred (see the browser console for more information)" No problem using other browsers. Till few dd ago everything was fine Note: This comment was created from a merged conversation Link : https://community-imdb.sprinklr.com/conversations/imdbcom/problem-on-safari/6903d7bec064df740e7f9a26 Title : problem on Safari

Mauri

8 Messages

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104 Points

Here the console javascript [Error] TypeError: e.has is not a function. (In 'e.has(r)', 'e.has' is undefined) l5 (framework-a909d885f472f220.js:1:138684) (funzione anonima) (framework-a909d885f472f220.js:1:139196) aX (framework-a909d885f472f220.js:1:125869) oY (framework-a909d885f472f220.js:1:159645) e (framework-a909d885f472f220.js:1:179962) (funzione anonima) (framework-a909d885f472f220.js:1:179971) uO (framework-a909d885f472f220.js:1:180483) uS (framework-a909d885f472f220.js:1:163855) uS x (framework-a909d885f472f220.js:1:199329) R (framework-a909d885f472f220.js:1:199859) [Error] TypeError: e.has is not a function. (In 'e.has(r)', 'e.has' is undefined) Z (main-3569f6397ea08ae7.js:1:12393) fn (main-3569f6397ea08ae7.js:1:11438) componentDidCatch (main-3569f6397ea08ae7.js:1:9614) (funzione anonima) (framework-a909d885f472f220.js:1:139304) aX (framework-a909d885f472f220.js:1:125869) oY (framework-a909d885f472f220.js:1:159645) e (framework-a909d885f472f220.js:1:179962) (funzione anonima) (framework-a909d885f472f220.js:1:179971) uO (framework-a909d885f472f220.js:1:180483) uS (framework-a909d885f472f220.js:1:163855) uS x (framework-a909d885f472f220.js:1:199329) R (framework-a909d885f472f220.js:1:199859) [Error] A client-side exception has occurred, see here for more info: https://nextjs.org/docs/messages/client-side-exception-occurred Z (main-3569f6397ea08ae7.js:1:12410) fn (main-3569f6397ea08ae7.js:1:11438) componentDidCatch (main-3569f6397ea08ae7.js:1:9614) (funzione anonima) (framework-a909d885f472f220.js:1:139304) aX (framework-a909d885f472f220.js:1:125869) oY (framework-a909d885f472f220.js:1:159645) e (framework-a909d885f472f220.js:1:179962) (funzione anonima) (framework-a909d885f472f220.js:1:179971) uO (framework-a909d885f472f220.js:1:180483) uS (framework-a909d885f472f220.js:1:163855) uS x (framework-a909d885f472f220.js:1:199329) R (framework-a909d885f472f220.js:1:199859) [Error] Error: Minified React error #423; visit https://reactjs.org/docs/error-decoder.html?invariant=423 for the full message or use the non-minified dev environment for full errors and additional helpful warnings. reportError (framework-a909d885f472f220.js:1:189657) o (main-3569f6397ea08ae7.js:1:19573) (funzione anonima) (framework-a909d885f472f220.js:1:180304) uO (framework-a909d885f472f220.js:1:180483) uS (framework-a909d885f472f220.js:1:163855) uS x (framework-a909d885f472f220.js:1:199329) R (framework-a909d885f472f220.js:1:199859) [Error] TypeError: e.has is not a function. (In 'e.has(r)', 'e.has' is undefined) l5 (framework-a909d885f472f220.js:1:138684) (funzione anonima) (framework-a909d885f472f220.js:1:139196) aX (framework-a909d885f472f220.js:1:125869) oY (framework-a909d885f472f220.js:1:159645) e (framework-a909d885f472f220.js:1:179962) (funzione anonima) (framework-a909d885f472f220.js:1:179971) uO (framework-a909d885f472f220.js:1:180483) uS (framework-a909d885f472f220.js:1:163855) uS x (framework-a909d885f472f220.js:1:199329) R (framework-a909d885f472f220.js:1:199859) [Error] TypeError: e.has is not a function. (In 'e.has(r)', 'e.has' is undefined) Z (main-3569f6397ea08ae7.js:1:12393) fn (main-3569f6397ea08ae7.js:1:11438) componentDidCatch (main-3569f6397ea08ae7.js:1:9614) (funzione anonima) (framework-a909d885f472f220.js:1:139304) aX (framework-a909d885f472f220.js:1:125869) oY (framework-a909d885f472f220.js:1:159645) e (framework-a909d885f472f220.js:1:179962) (funzione anonima) (framework-a909d885f472f220.js:1:179971) uO (framework-a909d885f472f220.js:1:180483) uS (framework-a909d885f472f220.js:1:163855) uS x (framework-a909d885f472f220.js:1:199329) R (framework-a909d885f472f220.js:1:199859) [Error] A client-side exception has occurred, see here for more info: https://nextjs.org/docs/messages/client-side-exception-occurred Z (main-3569f6397ea08ae7.js:1:12410) fn (main-3569f6397ea08ae7.js:1:11438) componentDidCatch (main-3569f6397ea08ae7.js:1:9614) (funzione anonima) (framework-a909d885f472f220.js:1:139304) aX (framework-a909d885f472f220.js:1:125869) oY (framework-a909d885f472f220.js:1:159645) e (framework-a909d885f472f220.js:1:179962) (funzione anonima) (framework-a909d885f472f220.js:1:179971) uO (framework-a909d885f472f220.js:1:180483) uS (framework-a909d885f472f220.js:1:163855) uS x (framework-a909d885f472f220.js:1:199329) R (framework-a909d885f472f220.js:1:199859) [Error] Error logged with the Track&Report JS errors API(http://tiny/1covqr6l8/wamazindeClieUserJava): {"m":"getClientSideLogger reported: [{\"url\":\"https://www.imdb.com/it/?reasonForLanguagePrompt=browser_header_mismatch\"}][{\"url\":\"https://www.imdb.com/it/?reasonForLanguagePrompt=browser_header_mismatch\"}]","name":"Error","csm":"v5 ueLogError stack","logLevel":"WARN","attribution":"IMDbNext","pageURL":"https://www.imdb.com/it/?reasonForLanguagePrompt=browser_header_mismatch","f":"https://dqpnq362acqdi.cloudfront.net/_next/static/chunks/pages/_app-eee827e2e8874382.js","l":37,"s":["info@https://dqpnq362acqdi.cloudfront.net/_next/static/chunks/pages/_app-eee827e2e8874382.js:37:71387","@https://dqpnq362acqdi.cloudfront.net/_next/static/chunks/pages/_app-eee827e2e8874382.js:367:1258135"],"t":3893} – Object Object z (21fYSeFelaL.js:4:427) A (21fYSeFelaL.js:5:213) _ (_app-eee827e2e8874382.js:37:70436) info (_app-eee827e2e8874382.js:37:71375) (funzione anonima) (_app-eee827e2e8874382.js:367:1258136) [Error] Error logged with the Track&Report JS errors API(http://tiny/1covqr6l8/wamazindeClieUserJava): {"m":"getClientSideLogger reported: [{\"url\":\"https://www.imdb.com/it/?reasonForLanguagePrompt=browser_header_mismatch\"}][{\"url\":\"https://www.imdb.com/it/?reasonForLanguagePrompt=browser_header_mismatch\"}]","name":"Error","csm":"v5 ueLogError stack","logLevel":"WARN","attribution":"IMDbNext","pageURL":"https://www.imdb.com/it/?reasonForLanguagePrompt=browser_header_mismatch","f":"https://dqpnq362acqdi.cloudfront.net/_next/static/chunks/pages/_app-eee827e2e8874382.js","l":37,"s":["info@https://dqpnq362acqdi.cloudfront.net/_next/static/chunks/pages/_app-eee827e2e8874382.js:37:71387","@https://dqpnq362acqdi.cloudfront.net/_next/static/chunks/pages/_app-eee827e2e8874382.js:367:1258135"],"t":3908} – Object Object z (21fYSeFelaL.js:4:427) A (21fYSeFelaL.js:5:213) _ (_app-eee827e2e8874382.js:37:70436) info (_app-eee827e2e8874382.js:37:71375) (funzione anonima) (_app-eee827e2e8874382.js:367:1258136) [Error] Error logged with the Track&Report JS errors API(http://tiny/1covqr6l8/wamazindeClieUserJava): {"m":"getClientSideLogger reported: [{\"url\":\"https://www.imdb.com/it/?reasonForLanguagePrompt=browser_header_mismatch\"}][{\"url\":\"https://www.imdb.com/it/?reasonForLanguagePrompt=browser_header_mismatch\"}]","name":"Error","csm":"v5 ueLogError stack","logLevel":"WARN","attribution":"IMDbNext","pageURL":"https://www.imdb.com/it/?reasonForLanguagePrompt=browser_header_mismatch","f":"https://dqpnq362acqdi.cloudfront.net/_next/static/chunks/pages/_app-eee827e2e8874382.js","l":37,"s":["info@https://dqpnq362acqdi.cloudfront.net/_next/static/chunks/pages/_app-eee827e2e8874382.js:37:71387","@https://dqpnq362acqdi.cloudfront.net/_next/static/chunks/pages/_app-eee827e2e8874382.js:367:1258135"],"t":3937} – Object Object z (21fYSeFelaL.js:4:427) A (21fYSeFelaL.js:5:213) _ (_app-eee827e2e8874382.js:37:70436) info (_app-eee827e2e8874382.js:37:71375) (funzione anonima) (_app-eee827e2e8874382.js:367:1258136)

1 month ago

Col_Needham

Employee

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8.2K Messages

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190.3K Points

[reply updated to reflect that others are affected by the issue] @Mauri Thanks for the problem report. Since others are affected, a ticket has been opened to investigate.

(edited)

1 month ago

brian_oakley

2 Messages

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62 Points

I am receiving the same error on Safari. No ad blocker. Same error occurs when in Private browsing.

1 month ago

Some_Body48

2 Messages

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64 Points

I am having the same issue on Safari. Also in private mode.

1 month ago

Mauri

8 Messages

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104 Points

hi. Indeed nothing (on my side) changed in the last 10dd meaning no software/OS update. Still at one point the imdb page would last only 2 second before showing the error message. I have also tried private tab mode and nothing changed. I don't use VPN or antivirus. The adblocker is disabled Deleting specific cookies didn't help Funny thing is that I don't have any issue with this very page or the help page you linked above. It seems "unhappy" only "movie" pages, possibly there is something in there not liked by Safari. Well, nothing serious because now I know that I have to use another browser. p.s. possibly the hint is in the console java text I posted

1 month ago

Mauri

8 Messages

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104 Points

Good to know I am not the only unlucky dude here

1 month ago

joaitch

2 Messages

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70 Points

I am also receiving the same message Application error: a client-side exception has occurred (see the browser console for more information).

1 month ago

Jolene

Employee

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351 Messages

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3.5K Points

Hello all, Thank you for your messages. Our tech team is investigating this issue. Once there's an update, we'll circle back.

1 month ago

Cliqdark

2 Messages

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70 Points

1 month ago

I am also receiving the same error as are my friends who use Mac

westsideschl

12 Messages

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190 Points

Older versions (still being used by 10-15% of users) are a problem for a few banking, shopping, cc sites. Anyway, OS is 10.15.7 Catalina, and Safari is 15.6.1 (highest upgrade possible). And, yes on my other computer OS 18.6 Sequoia, and Safari 15.6.1 IMDb works fine. Problem occurs the instant I click on https://www.imdb.com; actually IMDb website appears for a fraction of a second then error message. Yes, I frequently clear cache & history - doesn’t matter. Can’t log in because only error message occurs. Thanks for the concern.

(edited)

30 days ago

Col_Needham

Employee

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8.2K Messages

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190.3K Points

30 days ago

We have several questions from the engineering team to help diagnose the cause of the issue. For everyone on this thread experiencing the problem, please let us know: 1. What version of Safari are you using — you can easily check via https://www.whatismybrowser.com/detect/what-version-of-safari-do-i-have If your Safari is below version 15.4 then please upgrade to a newer version. 2. Does the problem only occur when visiting IMDb.com while logged in to IMDb? You can confirm this by testing in a private browsing window without logging in. 3. If none of the above helps, please try clearing any IMDb cookies —see https://support.apple.com/guide/safari/manage-cookies-sfri11471/mac Thanks in advance.

Col_Needham

Employee

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8.2K Messages

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190.3K Points

@westsideschl Thanks for providing these details. What about everyone else who is impacted here?

29 days ago

joaitch

2 Messages

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70 Points

My version is 16.6.1, it happens either logging in or not, cleared my cookies and no change

29 days ago

Cliqdark

2 Messages

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70 Points

My version is 16.6. Same thing happens if I try to reach IMDB through a private browser window. Cleared cookies and still not working.

29 days ago

Noncapricious

1 Message

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64 Points

Same problem, also Mac/Safari user who used to always have IMDB running next to Netflix, then suddenly locked out with an accusation from the error code about a client-side error. Initially assumed IMDB was under attack, but when I still couldn't access after several days, I checked IMDB's status via isitdownrightnow.com, and found IMDB was still viable. The block was sudden, and is immovable, and is certainly an action taken by the site.

18 days ago

Col_Needham

Employee

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8.2K Messages

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190.3K Points

Please see the advice elsewhere on this thread, namely: The IMDb tech team reports that these older versions of Safari are out of support by Apple and therefore are also unsupported on IMDb, sorry. We recommend: 1. If possible, update your OS to get Safari to 18.6 or higher. 2. If you are unable to update your OS, use the latest version of Chrome or Firefox instead. Hope this helps.

18 days ago

Col_Needham

Employee

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8.2K Messages

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190.3K Points

29 days ago

Thanks to those who have replied with your browser versions. The IMDb tech team reports that these older versions of Safari are out of support by Apple and therefore are also unsupported on IMDb, sorry. We recommend: 1. If possible, update your OS to get Safari to 18.6 or higher. 2. If you are unable to update your OS, use the latest version of Chrome or Firefox instead. We will arrange for https://help.imdb.com/article/imdb/common-issues/why-is-imdb-displaying-differently-on-my-browser/GF2ZAR69V859XLHF to be updated to make it clear that Safari 18.6 or higher is now required to access IMDb.

westsideschl

12 Messages

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190 Points

28 days ago

W/regard to the thoughtful responses I now offer this conundrum: I cannot upgrade because my Mac (Windows faces similar issue) is a bit on the elderly side & maxed out on upgrades, but still functions. Corporate throw away monied materialism is trashing our planet w/planned buy again, obsolesce, yes some mostly (& understandable) cc/banks/online shopping, etc. w/security concerns require it, but some notable don',t, e.g. USBank, AMEX, Amazon, Kroger, eBay, YouTube, Costco and others still allow older OS to have access. Just need that bit of extra coding effort to be inclusive. Note: This comment was created from a merged conversation Link : https://community-imdb.sprinklr.com/conversations/imdbcom/application-error-a-clientside-exception-part-2/690bd424297bb2308a7447f1 Title : "Application error: a client-side exception" Part 2

bob_the_builder

2 Messages

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70 Points

27 days ago

IMDB crashes when starting, Just started yesterday. No other website seems affected. Gives error "Application error: a client-side exception has occurred (see the browser console for more information)." Console gives message "https://nextjs.org/docs/messages/client-side-exception-occurred" Note: This comment was created from a merged conversation Link : https://community-imdb.sprinklr.com/conversations/imdbcom/imdb-crashes-when-starting-in-safari-1661-using-mac-os-11710/690c3ad8c3bdc92eb7a8c692 Title : IMDB crashes when starting in Safari 16.6.1. using Mac OS 11.7.10.

Col_Needham

Employee

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8.2K Messages

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190.3K Points

@bob_the_builder Please see the advice above, namely: The IMDb tech team reports that these older versions of Safari are out of support by Apple and therefore are also unsupported on IMDb, sorry. We recommend: 1. If possible, update your OS to get Safari to 18.6 or higher. 2. If you are unable to update your OS, use the latest version of Chrome or Firefox instead.

27 days ago

deathray9

2 Messages

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70 Points

26 days ago

Same thing happens to me. It's been going on for over a week now. It says: Application error: a client-side exception has occurred (see the browser console for more information).

Col_Needham

Employee

•

8.2K Messages

•

190.3K Points

@deathray9 Please see the advice above, namely: The IMDb tech team reports that these older versions of Safari are out of support by Apple and therefore are also unsupported on IMDb, sorry. We recommend: 1. If possible, update your OS to get Safari to 18.6 or higher. 2. If you are unable to update your OS, use the latest version of Chrome or Firefox instead.

25 days ago

deathray9

2 Messages

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70 Points

None of those solutions work for me. I will simply follow the path of least resistance and go to Rotton Tomatos instead.

16 days ago

westsideschl

12 Messages

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190 Points

16 days ago

The argument that Apple no longer supports upgrades to some older versions of OS & Safari as a reason for not coding the current IMDb does not quite ring true as Apple stopped upgrades (e.g. Catalina 10.15.7) a couple of years ago yet IMDb worked during all that time until it changed a month or so ago. And, as mentioned before many institutions such as major banks, cc, online shopping still support those Macs despite money being involved & not just browsing a movie title. Note: This comment was created from a merged conversation Link : https://community-imdb.sprinklr.com/conversations/imdbcom/application-error-a-clientside-exception-has-occurred-part-3/691b7a9858837a65922794e7 Title : Application error: a client-side exception has occurred Part 3

whywhywhywhy

1 Message

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60 Points

10 days ago

I don't understand how this has been labeled "solved." IMDb is just fine with Mac users without Safari 18.6 or higher not being able to access their site? Most will not download Chrome or Firefox just for IMDb.

As user Col_Needham states:

"We will arrange for https://help.imdb.com/article/imdb/common-issues/why-is-imdb-displaying-differently-on-my-browser/GF2ZAR69V859XLHF to be updated to make it clear that Safari 18.6 or higher is now required to access IMDb."

But as user westsideschl states:

"Just need that bit of extra coding effort to be inclusive."

What's the move, IMDb? It's also an issue on IMDb Pro when researching talent agencies by the way.

MLM

2 Messages

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70 Points

20 hours ago

I have an older Mac computer and can not download the IMDb app onto it. I have disabled the Malware and it's Ad blockers, and still can not bring up the app to download it onto the computer. Any suggestions of what to try? Note: This comment was created from a merged conversation Link : https://community-imdb.sprinklr.com/conversations/imdbcom/older-mac-computerimdb-app/692f454523ac613afa1f764e Title : older Mac computer/IMDb app

Col_Needham

Employee

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8.2K Messages

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190.3K Points

@MLM Please see the advice above, namely:

The IMDb tech team reports that these older versions of Safari are out of support by Apple and therefore are also unsupported on IMDb, sorry. We recommend:

1. If possible, update your OS to get Safari to 18.6 or higher.

2. If you are unable to update your OS, use the latest version of Chrome or Firefox instead.

20 hours ago

westsideschl

Issues accessing IMDb.com on a Mac - Application error: a client-side exception has occurred

Frances_Milena

Mauri

Mauri

Col_Needham

brian_oakley

Some_Body48

Mauri

Mauri

joaitch

Jolene

Cliqdark

westsideschl

Col_Needham

Col_Needham

joaitch

Cliqdark

Noncapricious

Col_Needham

Col_Needham

westsideschl

bob_the_builder

Col_Needham

deathray9

Col_Needham

deathray9

westsideschl

whywhywhywhy

MLM

Col_Needham

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