list cleared

Hi! Having been signed out of my account on signing in I found that my lists had been cleared.

I have had this problem in the past and you have happily been able to fix it. I hope that you will be able to do the same rhis time.

Very kind regards!

Responses

Col_Needham

Employee

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7.4K Messages

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181.1K Points

1 year ago

@stephen_ind_1vxnyy5rmdjvt Please see https://help.imdb.com/article/imdb/common-issues/my-watchlist-ratings-and-settings-are-gone-what-happened/GN3WDT7NXYJ493CJ

2

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stephen_ind_1vxnyy5rmdjvt

3 Messages

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110 Points

Hi Col!

Thanks very much for the link. I see that you think the problem might be that I have signed into a different account to the one where my lists are.

The issue of two accounts has been plaguing me since the time that the Facebook sign in was removed.

I have had my lists "removed" twice before and written to you and had them "restored" twice without me changing my sign in details.

Does this information help at all?

Thanks!

1 year ago

0

Jon

Employee

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1.3K Messages

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12.6K Points

Hello @stephen_ind_1vxnyy5rmdjvt,

I've reviewed your IMDb account under the email address S*************0@gmail.com and I did not find any list in the account. That means that if you create a list or lists, it was not in this account. It seems that you may have more than one IMDb account.

If you are unable to remember the email address were you created your lists, please contact us with the user name in that account or a public list created in that account and we will provide you support.

1 year ago

stephen_ind_1vxnyy5rmdjvt

list cleared

Col_Needham

stephen_ind_1vxnyy5rmdjvt

Jon

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