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70 Points

Wednesday, September 24th, 2025

Solved

Locked out of account.

I do not have my old email address that was attached to my account and now I cannot access the account anymore. I saw a post that had a similar issue and was answered with contacting customer service and letting them know the email, and the new email I would wish to make it (ensuring it is not already being used), but when I try to go to customer support, I just end up here at this forum site. So how do I contact customer support?

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Employee

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5K Messages

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53.2K Points

9 days ago

Hi ninjanurse- To contact our Customer Service for this issue, you can do so trhough the following link: https://help.imdb.com/contact?deepLink=recovery&disableLoginPopup=true Cheers!