Locked Out of IMDb Account Because of MyWay Email

I registered my IMDb account in 2009:

https://www.imdb.com/user/ur22410338/

I have not had access to the internet for the last few years. When I tried to log in to my account, I was told that a security code was sent to the email address linked to the account, and that I needed to enter it. Here's the problem: I used a MyWay email address to register the account. MyWay email has been down since 2015. I cannot access the email address linked to this account.

I remember my password. I just need to get into my old account without having to use the email that no longer exists.

Responses

Jon

Employee

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1.3K Messages

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13.1K Points

1 year ago

Hello @Madotsuki_the_Dreamer2,

In order to help you with your request, I recommend you to contact our customer service. Please remember to include the following information in your message:

The IMDb account e-mail address you want to recover
The new e-mail address you wish to use to replace the e-mail address of the IMDb account you want to recover
Please make sure the new e-mail address is not already registered with IMDb. If it is, you will need to delete that account to free up that email address so that it can be used to recover your IMDb account

2

M

Madotsuki_the_Dreamer2

94 Messages

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1.2K Points

It tells me to contact customer service using the email address linked to the IMDb account. But, as stated before, I cannot do that because the email address linked to the IMDb account is gone.

1 year ago

0

Col_Needham

Employee

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7.6K Messages

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183.1K Points

@Madotsuki_the_Dreamer2 Please follow the link in Jon’s message above and press the “Email” button in section 3 and you will be directed to a form which looks like this:

In the top section enter the email address which works for you today and to which you want to move your old account. You can then provide your original “MyWay” address in the “Additional Information” section, as well as explaining the problem as you have done so above. IMDb CS will then contact you at your new email address to request additional information to prove you are the original account holder without ever needing us to email your old address.

Hope this helps.

1 year ago

0

Madotsuki_the_Dreamer2

Locked Out of IMDb Account Because of MyWay Email

Jon

Madotsuki_the_Dreamer2

Col_Needham

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