1 Message
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70 Points
Log In Issues - Unable to Recover Login Credentials due to old email.
I'm having trouble accessing my IMDB account because I no longer have access to the email address that I used to create the account. When I try to log in, the security feature asks me to enter a code that they sent to me via email to confirm that it's my account. Unfortunately, I can't access this code because I can't access my email account anymore. The website suggests that I contact "Customer Service" for help, but I can't find any way to speak or text with them. The self-help options are not helpful and seem to be an endless loop of unhelpful prompts.
Col_Needham
Employee
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7.2K Messages
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177.9K Points
7 months ago
@Mitch_B Please see the bottom of any page on https://help.imdb.com/ where there’s a link to contact the team with any login issues:
The link goes to https://help.imdb.com/article/imdb/general-information/imdb-login-registration-issues/G33ZSB53EE6KVHMP?ref_=helpms_helpftr_loginhelp
Hope this helps.
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