Logged out, does not recognize info

Hi there,

I was randomly logged out of IMDb against my preferences. And now I can’t log in. I’m not entirely sure how I logged in previously as it was about a year ago, and the app has remembered my password.

I tried “forgot password” but for some reason it doesn’t recognize my email. If I try Gmail, it asks me to create a new account.

please help.

Responses

P

pmf1812

3 Messages

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100 Points

1 year ago

Same here. And none of the email addresses I've provided, even defunct email addresses, or even my name have come up with anything in customer service. Everything is absolutely suddenly lost.

Note: This comment was created from a merged conversation originally titled Account issue

1

0

Col_Needham

Employee

•

7.4K Messages

•

181.1K Points

@pmf1812 Sorry about the above. You should have been directed to this page instead -> https://help.imdb.com/contact?deepLink=sign_up&disableLoginPopup=true&ref_=helpms_ih_gi_login and press the “E-mail”button in the “3. Would you like to contact us” section.

The above page does not require you to be logged in. Once you are on the next page which contains the contact form itself, please supply a working email address in the “Your IMDb Account E-mail Address” field — the team will then be able to reply and privately help you with your original account recovery.

1 year ago

pmf1812

Logged out, does not recognize info

pmf1812

Col_Needham

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